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Call center representative

2 months ago

Cedar Knolls, United States Randstad Full time

We're urgently hiring Customer Service/Call Center Reps to support a company in Cedar Knolls, NJ This 100% onsite role is perfect for those with a passion for customer service and experience in retail or the restaurant industry. You'll assist callers with inquiries about social services, guide them through accessing financial assistance programs, and ensure accurate data entry. this is your chance to elevate your career. If you're reliable, and a detail-oriented communicator, apply now and make an impact

salary: $18 - $18.5 per hour
shift: Second
work hours: 4 PM - 12 AM
education: High School

Responsibilities

- Responding to inquiries from the public regarding various social services
- Provide direction and guidance on the process for accessing financial assistance programs
- Assess callers needs ad screen for services and programs according to protocols
- Collect information and enter into call management systems
- Follow all Standard Operating Procedures for call handling service delivery

The essential functions of this role include:

working weekends
Skills Call Center Support Call Center Follow-up Active Listening Telephone Etiquette Empathy
Qualifications Years of experience: 1 year Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.