Social Media Community Manager
3 weeks ago
Scheels Corporate Office
1707 Gold Drive
Fargo, ND 58103, USA
Description
Scheels Company Goals:
We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.
Overview:
The Social Media Community Manager will be responsible for developing social media strategies focused around building relationships with the SCHEELS customer base. This individual is the caretaker of the SCHEELS online brand presence. The Community Manager should quickly understand and support initiatives that will contribute to positive customer sentiment and strong customer engagement. This role will need excellent communication and problem-solving skills and be an expert in brand voice.
Responsibilities:
Provide premiere customer service inclusive of our internal team and our social followers through engagement and response in a timely manner
Monitor and report on social media response quantities, rates and response times across all channels
Utilize social listening and reporting tools to gather customer insights and sentiment data, recapping and communicating these findings to adjust current and future marketing campaigns
Develop and implement social media strategies on behalf of the brand, specifically with Facebook groups and other channels with high customer engagement and interaction
In partnership with social media specialists, review video performance metrics including watch time and dropoffs to understand what content is resonating best
Identify unique ways to deliver unexpected, best in class customer service to our customer; finding ways to go above and beyond expectations and work across teams to do this at scale
Collaborate with the social media team on the execution of engaging social media content and distribution across all social channels
Work collaboratively with the ecommerce customer experience team to take care of customers
Interacting across social media channels by commenting on other brands’ and users’ pages on behalf of the SCHEELS brand
Requirements:
Customer Service
Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Culture
Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Team Mentality
Genuine interest and action in helping others before yourself, regardless of recognition or reward
Teach-ability
Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Dress Code
Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Demonstrate pride and ownership of their work while meeting expected deadlines
Education & Experience:
The ideal candidate will have a minimum of a bachelor’s degree, one to two years of experience in social media marketing with demonstrated successes; or equivalent combination of education and experience.
Physical Requirements/Lifting Requirements:
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Sedentary work -
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.
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