Service Partner

3 weeks ago

Milwaukee, United States ManpowerGroup Global Inc. Full time

Job Description - Service Partner (0032525) Worker Location: Remote What’s In It For You Working with our exceptional clients: From global tech giants to transformational start-ups, our team helps some of the world's most impactful, innovative, and recognizable organizations. Getting the rewards you deserve: Our compensation includes a culture that recognizes and celebrates the contribution of our colleagues in meaningful ways that support their well-being and lifestyle, including: Comprehensive benefits include Medical, Dental, Life, Vision and Disability insurance 401K with a Company match 20 days paid time off Being part of an inspiring culture: We value and encourage the broad range of perspectives and capabilities our employee diversity brings to our organization and to our stakeholders. Fostering an inclusive culture is about more than just policies - it’s about making sure that we create an environment where talent from all backgrounds can thrive and feel comfortable so they can advance their careers and our business. Building your Career with Purpose We know your continued development fuels our future success. We’ll help you grow into an expert in your field. After all, unlocking talent is what we do. With training, coaching and mentoring opportunities, we empower our employees with the tools they need to reach their professional goals. How You’ll Make an Impact as a ManpowerGroup Service Partner The Service Partner, an expert-level role, is pivotal in enhancing the Brand service experience by fostering key brand relationships and deeply understanding VOC feedback and field needs. This role involves leading service improvement projects to increase field productivity, infusing a field-centric mindset within Service, partnering with Service and Brand leaders. The Service Partner will champion the Business Operations Interaction Model by identifying and addressing gaps that hinder the field from utilizing Service as a hub. Crucially, the Service Partner must effectively balance improving the brand experience while also implementing repeatable, operationally sound best practices. Making an Impact: Collaborate regularly with Brand leaders, BO leaders, Service leaders on ongoing Service needs and opportunities Analyze and understand current Brand and Service processes to identify areas for improvement and initiate action with appropriate teams Project + Change Management: Own and execute key Service improvement projects, delivering measurable enhancements in field productivity. Training & Expertise Development: Lead education and training initiatives within the Service department to infuse a field-centric mindset and enhance Brand understanding. Process Ownership: Lead and manage assigned complex field processes, until they can be ‘spun down’ - ensuring efficient and effective operations. Your Typical Day: Intentional Brand & Service connections via reoccurring team/department meetings, ‘chairside’, or other Deeply understanding field-impacting Service processes and controls to implement best practices as needed Influence Field to optimal Business Operations interaction model for resolving issues Create and maintain an environment where the team is empowered to take ownership and make decisions ensuring information is shared in a clear, concise and collaborative manner through a climate of trust. Work with team to create best practices and efficiencies Participate in weekly or bi-weekly team meetings as needed What you’ll bring with you AKA candidate requirements: Bachelor’s degree or equivalent experience required 7+ years of Brand, Staffing Industry, and Operations experience Understanding of MPG systems and technology platforms (i.e. Bullhorn, Website, SNOW) Ability to uncover and understand chronic Brand problems, determine and prioritize appropriate solutions, and lead stakeholders to implement Demonstrated ability to simplify complex issues and influence stakeholders at all levels – peer, leaders, senior leaders. We also look for individuals with these capabilities: Project Management experience and/or certifications Intermediate to Advanced Excel, Power BI, or Analytical Skills Develops Relevant Knowledge Builds Sustainable Organizational Systems Leverages Evidence to Support Case Resolves Root Cause Issues Upholds Commitments Apply Now to begin YOUR Career with Purpose About Us ManpowerGroup (NYSE: MAN) , the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis and Talent Solutions – creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. For more information, visit www.manpowergroup.com. Our Commitment ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. #J-18808-Ljbffr

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