Client Associate

5 months ago

Boston, United States Rockefeller Financial Full time

About Rockefeller Capital Management:

Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations from offices in 30 markets throughout the United States, as well as an office in London. The Firm oversees $133 billion in client assets as of March 31, 2024.

Position:

The Client Associate (CA) actively supports Private Advisor with various tasks related to client account operational activity, asset allocation and account oversight and reporting. The CA often serves as a direct point of contact for client related inquiries. The position requires interfacing with clients to determine client needs and expectations, and to communicate to clients as necessary. The CA is responsible for prioritizing and completing daily deliverables for the Private Advisor, using the companys proprietary portfolio accounting and reporting software or other applicable systems. The CA maintains client accounts, verifies data and develops reports that explain complex asset allocation, performance and risk management concepts to clients. Handling issues of account management, such as new relationships, trading, investment subscription documents, and daily account activity, are important. The CA must be able to reassess priorities as situations arise for multiple clients, and working with a team of CAs, also back-up and fill-in to balance workloads as needed.

Responsibilities:

Handle operational aspects of client accounts including reporting on account holdings and investment performance, posting daily cash activity, and entering trade instructions.
Liaise with other teams such as Operations, Technology, as well as external investment sponsors, to review daily processing of data in the relevant relationship accounts thus ensuring that reporting deliverables are accurate, complete, and timely
Coordinate with other team members to proof reports and deliver them, with execution instructions, in time for client meetings.
Perform one-off financial research requests using third-party data and software, and internal systems
Keep Private Advisor and Senior Associates apprised of the status of client relationships and related tasks; escalate client issues as appropriate
Field general questions from clients, manage client expectations by properly balancing needs and resources with deliverables, and escalate new client requests to ensure proper scope of services is addressed
Serve as back-up to other Associates when necessary
Maintain a sense of ownership and accountability for the clients the CA services; communicate clearly, maintain careful records, have attention to detail and follow compliance policies and procedures

Qualifications:

A BA/BS is required; degree/coursework in Finance, Accounting, Economics or Statistics preferred. Non-finance majors with relevant experience are welcome to apply. Strong academic performance
1-3 years prior customer service experience within banking or finance industry, or equivalent experience, preferred
Experience in actual account servicing roles, including on-boarding of new accounts, is a particular plus
Series 7 license required or required to pass licensing exam within 6 months of hire

Skills:

Basic understanding of investments and/or portfolio reporting and related terminology
Highly proficient in Microsoft Office with emphasis on Excel; ability to use Excel to organize, analyze, present and report on client information; Word, Access and PowerPoint a plus
Ability to work well independently and as a part of a team
Ability to multi-task and be able to reassess priorities as situations arise
Detail-oriented and attention to accuracy and meeting deadlines
Excellent interpersonal skills
Ability to exercise discretion with confidential matters
Strong communication skills, both written and verbal
Ability to express ideas clearly and concisely

Disclosure:

Rockefeller & Co. LLC, Rockefeller Financial LLC, Rockefeller Trust Company, N.A., The Rockefeller Trust Company (Delaware), Rockefeller Financial Services, Inc. and all other subsidiaries of Rockefeller Capital Management L.P. (individually and collectively, Rockefeller) is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, military or veteran status, marital or partnership status, caregiver status, legally recognized disability, or any other basis protected by applicable federal, state or local law (protected characteristics).

Rockefeller Capital Management participates in the E-Verify program in certain locations, as required by law.

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