Customer Experience Associate II

3 days ago


Little Ferry, United States Conduent Business Services, LLC Full time

A company is looking for a Customer Experience Associate II.

Key Responsibilities:

Answer calls and chat inquiries promptly and accurately

Provide one-call resolution by understanding member concerns

Maintain up-to-date product knowledge, engage with members effectively, and escalate concerns when necessary

Required Qualifications:

Minimum of one year of customer service experience, call center experience preferred

Proficient in Microsoft 365, AVAYA phone systems, and other computer programs

Ability to sit for long periods and pass background, fingerprinting, and credit checks

High School Diploma or GED equivalent

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