Salesforce BSA

Salesforce BSA
•5-8 years experience with Salesforce Lightning BSA experience. Overall 10 years of IT experience.
•Salesforce Admin Certification.
•Experience in a functional lead role with call center software, agent processes for customer service and/or collections
•Strong skillset with Salesforce UI/UX design, workflows and analytics
•Define business requirements and systems goals through partnership with Product Owner and key business stakeholders
•Identify and define scope and processes to define target state features
•Analyze business processes, gaps in capabilities, as well as appropriate data sources, interfaces and process changes required to identify capability scope and gaps
•Work with stakeholders to create user stories and organize product backlogs in an agile environment following scrum development processes
•Work with cross-functional teams to drive product enhancements
•Partner with integration teams to ensure front end requirements are met
•Work with product architects, designers, and customers to define and refine the user experience
•Lead QA activities and work with developers in explaining requirements and test solution before implementing in production
•3-5 years of experience as a business/system analyst who gathered, documented, and communicated user requirements
•Banking or financial services experience, a plus