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Salesforce Business System Analyst

2 months ago

Plano, United States PeopleLogic Full time

Role: Salesforce BSA

Location: Remote

Duration: Full-time

Job Description

Salesforce BSA

• 5-8 years experience with Salesforce Lightning BSA experience. Overall 10 years of IT experience.

• Salesforce Admin Certification.

• Experience in a functional lead role with call center software, agent processes for customer service and/or collections

• Strong skillset with Salesforce UI/UX design, workflows and analytics

• Define business requirements and systems goals through partnership with Product Owner and key business stakeholders

• Identify and define scope and processes to define target state features

• Analyze business processes, gaps in capabilities, as well as appropriate data sources, interfaces and process changes required to identify capability scope and gaps

• Work with stakeholders to create user stories and organize product backlogs in an agile environment following scrum development processes

• Work with cross-functional teams to drive product enhancements

• Partner with integration teams to ensure front end requirements are met

• Work with product architects, designers, and customers to define and refine the user experience

• Lead QA activities and work with developers in explaining requirements and test solution before implementing in production

• 3-5 years of experience as a business/system analyst who gathered, documented, and communicated user requirements

• Banking or financial services experience, a plus