IT Support Engineer

3 weeks ago


Troy, United States CareerBuilder Full time

Job Description

Job Description

Join BAE Networks, a leading organization in the IT industry, as we actively search for driven and talented IT Support Engineers to become a vital part of our dynamic team. In this exciting role, you will have the opportunity to showcase your expertise and make a significant impact by delivering exceptional technical assistance and support across various client environments.
Why should you apply?
Cutting-edge Environment:

BAE Networks thrives on innovation and stays ahead of the curve with the latest technologies and trends. As an IT Support Engineer, you will be immersed in a dynamic work environment that encourages continuous learning and provides exposure to diverse systems and solutions.

Meaningful Impact:

Your contributions as an IT Support Engineer will be instrumental in ensuring seamless operations for our clients. You will have the chance to resolve complex technical issues, enhance system performance, and directly contribute to their success.

Collaborative Team:

At BAE Networks, teamwork and collaboration are at the heart of our success. Join a supportive and knowledgeable team of professionals who are passionate about technology. You'll have access to mentorship opportunities, knowledge sharing sessions, and a strong network to enhance your skills and professional growth.

Career Development:

We believe in investing in our employees' long-term success. As an IT Support Engineer, you'll have a clear path for growth and the chance to expand your expertise.

Competitive Compensation and Benefits:

BAE Networks recognizes the value of your skills and offers a highly competitive compensation package. In addition to a competitive salary, we provide comprehensive benefits, including health insurance, 401k, paid time off, and more, ensuring your well-being and work-life balance.

Your Responsibilities:
Support existing client environments
Track and document configurations with strong details
Assist project team with new client onboarding
Follow and continually improve internal procedures
Adhere to deadlines and time targets
Maintain required project documentation
Necessary

Qualifications:
Highly experienced in information technology
Strong time management and team management skills
Strong analysis and critical thinking skills
Strong experience with Microsoft Windows Server platforms and Office/Microsoft 365
Experience with Fortinet products (firewall, switch, APs) - equivalent experience in other platforms is also fine
Experience with IP based phone systems
Deadline and detail-oriented
Strong communication skills - both intra-office and client facing
No-Go's:
You will

not be hired , or you will

not remain employed

if you:
Are lazy with documentation and time tracking
Have an issue with over-the-top client communication
Prefer to argue your point rather than accomplish the task
Refuse to conform to standard processes
Company Description Southeastern Michigan based managed services provider servicing clients across all industries and of varying size and complexity.

Company Description

Southeastern Michigan based managed services provider servicing clients across all industries and of varying size and complexity.
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