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Site Reliability Engineer

3 months ago

Irvine, United States Tata Consultancy Services Full time

Responsibilities
•Design and implement highly available and scalable systems, ensuring the reliability and performance of the company's engines and platforms.
•Collaborate with cross-functional teams to define and establish service level indicators (SLIs) and service level objectives (SLOs) for critical systems.
•Monitor systems and applications, proactively identifying and resolving any performance bottlenecks or availability issues.
•Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance.
•Conduct post-incident analyses to identify root causes and implement preventive measures to avoid future incidents.
•Automate repetitive tasks and processes to improve efficiency and reduce manual intervention.
•Create and maintain documentation for system architecture, configuration, and troubleshooting procedures.
•Perform capacity planning and resource allocation to ensure optimal system performance and scalability.
•Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability and performance standards.
•Stay up to date with industry best practices, new technologies, and emerging trends in site reliability engineering.
•Continuously improve operational efficiency by automating manual tasks and processes.
•Actively contribute to internal automation toolset by developing new and improving of existing tools
•Participate in on call rotation

Technical Expertise:

Strong knowledge of Linux/Unix systems and administration.

Proficiency in scripting languages (e.g., Python, PowerShell).

Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).

Experience with configuration management tools (e.g., Ansible, Chef, Puppet).

Understanding of networking concepts and protocols.

Experience with Elasticsearch for data indexing and search optimization.

Monitoring and Logging:

Experience with monitoring tools (e.g., Datadog, Dynatrace ).

Knowledge of logging systems (e.g., ELK stack).

Cloud Platforms:

Experience and clear understanding of cloud technologies and offerings from GCP, Azure or AWS

Experience of infrastructure-as-code tools (e.g., Terraform).

Problem-Solving and Troubleshooting:

Strong analytical and problem-solving skills.

Ability to troubleshoot complex systems and identify root causes of issues.

Proficiency in troubleshooting and resolving code issues

Communication and Collaboration:

Excellent communication skills and the ability to work effectively in a team.

Experience with Agile methodologies and DevOps practices.

Must have skills:

Good experience in writing script in bash and/or PowerShell

Good Linux Server Administration skillsCentOS, Redhat;

WebServers & DatabasesTomcat, Apache, MSSQL, Azure SQL, PostgreSQL;

Experience working with IaaS/Cloud services of GCP (preferred), Azure and/or AWS;

Understanding of application and IP protocols: TCP/IP, UDP, DNS, HTTP, TLS

Knowledge of standards, protocols and data formats: JSON, XML, REST, XML-RPC, OAuth, SAML

Experience working with BitBucket, Git, CVS

Know ledge of bug tracking and documentation systems such as Jira and Confluence;

Experience working with monitoring tools such as Prometheus, Datadog, etc;

Solid understanding of API concepts and types;

Experience working with API, manual execution as well as automating by writing scripts;

Experience writing and optimizing SQL queries;

Understanding of subscription-based services, subscriptions lifecycle and billing concepts

Knowledge and understanding of basics of financial terms: orders, AR/AP, credit management.

Ability to learn and adapt to new services, systems, and technologies in a dynamic technical infrastructure.

Writing and maintaining technical documentation: technical and process documentation, product requirements documents, feature requests;

Ability to work in a very fast paced environment and provide significant contributions both individually and as part of a greater team.

Nice to have skills:

Python, Azure, LPI, Microsoft, Postgres, MSSQL certifications would be a big plus;