IT Help Desk Analyst

1 month ago

West Palm Beach, United States TooJay's Deli Full time
Description:
About TooJay's

Since 1981 TooJay's Deli has been a fan favorite. With several locations across Florida, we are famous for piled-high sandwiches, hearty portions of homemade comfort foods and made-from-scratch soups, salads and baked goods.

We believe our teams are our most valuable assets. We maintain that commitment by hiring friendly, motivated individuals who make positive contributions to a well-run restaurant. Our teams take pride in creating Simply Great Food and Simply Great Experiences for each guest. We offer our team members steady hours, flexible schedules and growth opportunities.

Job Summary

As an IT Helpdesk Technician, the individual will play a critical role in providing comprehensive technical support to both the corporate office and restaurants, ensuring uninterrupted operations and timely resolution of technical issues. While network administration remains a crucial aspect of the role, the primary focus will be on delivering exceptional IT support services across the organization.
This is a full-time position based at the corporate headquarters, with occasional travel to restaurant locations as needed. The IT Helpdesk Technician will report to the IT Manager/Director and collaborate closely with other members of the IT team to provide essential technical support services and ensure the seamless operation of the network infrastructure. Opportunities for professional development and career advancement within the organization.
Responsibilities:
•Provide level 1 and 2 technical support to corporate office staff, resolving hardware, software, and network-related issues promptly and effectively.
•Act as an escalation point for restaurant IT support, assisting in troubleshooting complex technical issues and coordinating with third-party vendors when necessary.
•Monitor network performance, troubleshoot connectivity issues, and optimize network configurations to ensure reliability and performance across all restaurant locations.
•Implement and maintain network security measures, including firewalls, VPNs, and intrusion detection systems, to protect corporate and restaurant data.
•Conduct regular backups, implement disaster recovery plans, and ensure data integrity and business continuity across all locations.
•Provide training and support to restaurant staff on IT-related issues, including point-of-sale systems and other technology platforms.
•Assist in diagnosis and resolution of network and telecommunication issues.
•Set up and manage various user accounts, including new hires, terminations, and new group email accounts
•Assist remote users with technical issues using products such as GoToAssist, Pulseway, or Connectwise.
•Assist with handheld devices including iPhone, Android, etc.
•Assist with onboarding of new users.
•Provide maintenance/replacement support for workstations, printers, scanners, switches, and various peripherals including toner replacement.
•Image, configure, and deploy desktops/laptops.
•Provide remote and phone support for Toojay's staff in satellite offices and various locations using remote access tools.
•Document internal procedures and create technical documentation
•Assist in diagnosis and resolution of network and telecommunication issues.
•Assist with implementation and maintenance of network and telecommunication systems.
•Support users' needs within Premier by creating templates, designing reports, and/or working with vendors for system modifications.
•Participate in data collection, such as Medicare quality measures and meaningful use.
•Generate reports as requested by management staff.
•Escalate more complex issues to the IT vendors.
•Perform other duties as required.

Requirements:
Knowledge, Competencies, Physical and Skills Requirements
•Associate degree in computer science, information technology, or related field, or equivalent experience.
•Minimum of 2 years of experience in providing technical support, preferably in a multi-unit retail or restaurant environment.
•Knowledge of Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
•An understanding of networking protocols, including TCP/IP, DNS, DHCP, VPN, and VLANs.
•Experience with network security technologies, such as firewalls, VPNs, and intrusion detection systems.
•Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues promptly and efficiently.
•Strong communication and interpersonal skills with the ability to work effectively with team members, stakeholders, and end-users.
•Ability to prioritize tasks, manage multiple projects simultaneously, and work independently with minimal supervision.
•Relevant certifications, such as Microsoft Certified Systems Administrator (MCSA) or CompTIA A+, are a plus.
•Knowledge of Point of Sale and Restaurant Terminology a plus

Additional Info:
Toojay's is an E-Verify and Equal Opportunity Employer

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