Customer Care Representative
4 days ago
Team CBH is growing We are looking for a positive and professional Customer Care Representative to join our team.
- Are you highly organized and love helping people?
- Do you have a positive perspective and enjoy working in a fast-paced, dynamic environment?
- Are you interested in working at a company that was voted 1st in Best Places to Work in Idaho?
In this role, you'll be one of our customers' first point of contact, responsible for delivering a best-in-class customer care experience. On a typical day, you may:
- Work with a stellar team of CCRs and other departments to find excellent solutions for homeowners
- Follow up with homeowners or trade partners to schedule or check on status of repairs
- Ensure that homeowners are satisfied with services and solutions
- Determine the quickest, most effective ways to answer a customer's question or solve a problem
- Troubleshoot common issues
- Answer phone calls or emails and develop expert knowledge to best help homeowners
Requirements
- Strong interpersonal and communication skills
- Strong analytical and problem-solving skills
- Ability to multitask
- Strong organizational skills
- Ability to manage a variety of calls and/or emails daily
- 100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision
- Competitive Wages
- Quarterly bonus program
- Retirement Plans + employer match
- Paid Time Off
- Annual Growth Reviews
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