Customer Service Representative I

4 days ago


Pembroke, United States HealthKeeperz Full time

Job Type

Full-time

Description

Job Summary:

  • To promote favorable company relationships with customers, providers, and groups through the prompt, accurate, and courteous resolution of telephone and written inquiries. To facilitate accurate and timely referrals, including proper payment sources.
Core Responsibilities:
  • Serve all branches by processing referrals accurately and completely to include:
  • Enter information into Barnestorm or Brightree in a timely manner.(have basic knowledge of this system)
  • Obtain all required orders and documentation required by guidelines.
  • Send additional documentation request out to be signed and returned by scan, fax, or phone calls if needed.
  • Verify Insurance information and obtain authorization if required.
  • Identify additional services or equipment that might would benefit the patient's needs.
  • Contact patient/family to discuss SOC, services, equipment, etc.
  • Notify the referral source to discuss SOC.
  • Document all steps in the notes portion of any referral.
  • Upload/scan in all documentation into Barnestorm or Brightree.
  • Become the companies voice by answering all incoming calls to include:
  • No later than the third ring
  • Greeting all callers enthusiastically and with a smile.
  • Mindset to help meet the needs of the caller.
  • Professional attitude.
  • Overall knowledge of your field.
  • Do not blind transfer the caller, make sure someone is available to assist with the call.
  • Thank the individual for calling.
Requirements

Skills and Knowledge:
  • Customer Service, Quality Focus, Documentation Skills, Listening, Phone Skills, Analyzing Information, Multi-tasking, Computer Skills, Communicating Skills
Additional Information (optional):
  • HME services and equipment knowledge.
  • Knowledge of insurance guidelines for all services and equipment.
Education/Training:
  • High School Diploma.
Work Experience:
  • 1 year in a medical field of some sort.
Physical/Environmental Demands:
  • Must be able to do excessive keyboarding throughout the day.
  • Must be able to endure long hours of sitting throughout the day,
  • Must be able to endure long hours of looking at a computer monitor throughout the day.
  • Must be able to remain professional when talking on the phone throughout the day.


Salary Description

Starting pay $12.50 - $14.50/hr

  • Pembroke, United States Kohl's Full time

    About the RoleWe are looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in providing exceptional customer experiences and driving sales growth in our store. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are...


  • Pembroke, Maine, United States On The Run Convenience Full time

    Job OverviewAt On The Run Convenience, we are looking for a talented Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.


  • Pembroke, United States Waltham Services Full time

    Overview: Waltham Pest Services is the original pest control provider in the New England area. We provide ourselves on providing first-class services with a focus on public health and safety. We also innovate to add more and more services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their...


  • Pembroke, United States HealthKeeperz, Inc. Full time

    Job Type Full-timeDescriptionJob Summary:To promote favorable company relationships with customers, providers, and groups through the prompt, accurate, and courteous resolution of telephone and written inquiries. To facilitate accurate and timely referrals, including proper payment sources.Core Responsibilities:Serve all branches by processing referrals...


  • Pembroke, North Carolina, United States Wal-Mart Stores , Inc. Full time

    As a Customer Service Representative at Wal-Mart Stores, Inc., you will play a key role in ensuring that our customers have an exceptional shopping experience. With competitive pay ranging from $14.00 to $26.00 per hour and performance-based incentives, you will be rewarded for your hard work and dedication.The hourly wage is based on the job location, and...


  • Pembroke, Maine, United States On The Run Convenience Full time

    Job OverviewOn The Run Convenience is a dynamic and growing retail establishment seeking highly motivated individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the success of our...


  • Pembroke Pines, Florida, United States Pines Auto Group Full time

    Job OverviewPines Auto Group, a leading automotive dealership in Pembroke Pines, Florida, seeks a talented Customer Service Representative to deliver exceptional service to our valued customers.This role involves providing assistance and resolving customer inquiries through various channels, including phone, email, and in-person interactions.


  • Pembroke Park, United States 5th HQ Full time

    5th HQ - Job Title: Customer Service RepresentativeLocation: Pembroke Park, FLSchedule: Monday - Friday, 8:00 AM - 5:00 PMPay: $18 per hour Job Description: We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in Pembroke Park, FL. As a CSR, you will play a vital role in providing exceptional service to our...


  • Pembroke Pines, Florida, United States finger lickin' Full time

    We are seeking a highly skilled Customer Service Representative to provide exceptional product and service information to customers, while expediting orders in a fast-paced environment.Key Responsibilities:Handle customer inquiries and complaints with professionalism and poiseDeliver prompt and efficient service to ensure customer satisfactionTroubleshoot...


  • Pembroke Pines, Florida, United States Acana Northeast Inc Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Acana Northeast Inc.As a key member of our customer service department, you will be responsible for delivering exceptional service to our valued clients, ensuring the seamless operation of their businesses through our reliable refrigeration solutions.Key...


  • Pembroke, United States Kohl's Full time

    Kohl's is seeking a skilled Point of Sale Customer Service Representative to deliver exceptional customer experiences in our retail stores. As a sales professional, you will maintain a high level of customer satisfaction while executing point of sale and customer service standards.About the Job:This role involves engaging customers by greeting them and...


  • Pembroke, United States Irving Oil Full time

    Job OverviewIrving Oil is committed to delivering exceptional customer experiences. As a Retail Associate, you will play a key role in achieving this goal by providing outstanding service, ensuring customer satisfaction, and promoting our brand.About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Retail Associate....


  • Pembroke, North Carolina, United States Walmart Full time

    Job OverviewAs a Sales Associate at Walmart, you'll be part of a dynamic team that provides excellent customer service. This role involves working with customers to fulfill their online orders, ensuring accuracy and efficiency in every transaction.**Key Responsibilities:**Review customer orders and locate merchandise on the salesfloor.Fulfill customer orders...


  • Pembroke, North Carolina, United States Walmart Full time

    Job Summary: As a Customer Service and Sales Support Professional, you will play a vital role in ensuring that customers have an exceptional shopping experience at Walmart. Your responsibilities will include greeting and thanking customers, processing returns and refunds, and conducting financial transactions.\Key Responsibilities: \\[li] Provide exceptional...


  • Pembroke, United States Kohl's Full time

    We are looking for a highly motivated and results-driven Seasonal Retail Sales Associate to join our team at Kohl's. In this role, you will be responsible for delivering exceptional customer service, executing point of sale transactions, and maintaining a clean and organized store environment.About the JobThis is a seasonal position that offers flexibility...


  • Pembroke, United States Skechers U.S.A. Full time

    About the PositionWe are seeking a Retail Experience Ambassador to join our team at Skechers U.S.A. In this role, you will be responsible for delivering an exceptional customer experience, promoting Skechers products, and maintaining a clean and organized store environment.Main ResponsibilitiesProvide an exceptional customer experience by engaging with...


  • Pembroke, Georgia, United States Chris Freeman - State Farm Agent Full time

    Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at Chris Freeman - State Farm Agent. As a seasoned professional with 5+ years of experience in customer service, you will be responsible for overseeing the customer service team and daily operations.Your primary focus will be on developing and implementing customer...


  • Pembroke, Georgia, United States Dairy Queen - Pembroke Full time

    Dairy Queen - Pembroke is looking for a motivated and enthusiastic Quick Service Restaurant Team Member to join our team. As a Cashier/Team Member, you will be responsible for delivering excellent customer service, operating a cash register, and working collaboratively with other team members to achieve sales goals.Key QualificationsExcellent communication...


  • Pembroke Pines, Florida, United States Non - disclosed Full time

    Job Description$40,000 - $60,000 per year (depending on experience)We are seeking an experienced Storage Facility Coordinator to join our team. As a key member of our operations team, you will be responsible for assisting in the day-to-day activities of our storage facility. This includes:Providing excellent customer service to clients by addressing...


  • Pembroke Pines, Florida, United States A to Z Statewide Plumbing Inc. Full time

    A to Z Statewide Plumbing, Inc. is a leading provider of commercial and residential plumbing services in the area.About the RoleWe are seeking a skilled Dispatch and Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be fluent in English and Spanish, and possess basic computer knowledge.This is a...