Customer Success Managers

3 weeks ago

McLean, United States The Media Trust Full time

Job Description

Job Description Salary: At The Media Trust, Customer Success Managers (CSM) are responsible for increasing client adoption of The Media Trust’s service, maintaining strong client relationships and ensuring client retention goals are met. CSM’s partner with Sales and Client Operations to successfully onboard new accounts and retain clients and grow relationships within existing accounts through weekly operational and strategic consultation and curating formal business review presentations.

The successful candidate will be empowered to maintain and grow long-term client relationships in Ad Tech and Publishing and ensure that The Media Trust is essential to our customer base. The CSM position is at the heart of TMT’s business, providing a unique link between commercial, analytical, and product functions. The CSM will have the opportunity to work collaboratively with Sales, Marketing, Product, and Digital Insights Teams.

Responsibilities The responsibilities are diverse and include, but are not limited to: Be the Subject Matter Expert on TMT’s products with clients and prospects in the sales process working jointly with Sales to close business. Use data to tell a story - create metrics for what success looks like and demonstrate best practices for utilizing our data with clients. Take the lead in helping ad tech and publisher companies achieve the highest standards in ad quality. Develop a trusted advisor relationship with key client stakeholders. Drive account retention and grow assigned accounts by ensuring The Media Trust is essential to their business. Be the client-advocate in the product development process to develop industry leading products. Ensure timely and successful delivery of our solutions according to client needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Use CRM tools to manage client outreach and account coverage. Assist with critical requests or issue escalations as needed.

Qualifications Minimum 5+ years total experience in a client-facing role Basic understanding and knowledge of the programmatic advertising ecosystem Demonstrated ability to effectively communicate, present, and advise clients at different functional and/or hierarchical levels. Self-starter with the proven ability to engage customers and find solutions to meet customer needs. Excellent organizational skills, with a proven track record of successfully managing projects and solving problems. Strong analytical skills, with the ability to identify business questions, analyze data, draw conclusions, and develop actionable recommendations. Demonstrated success in creatively addressing client problems and proactively finding solutions to problems before clients are aware. A proven track record of forward and innovative thinking for driving business results Knowledge and experience with a CRM tool (e.g. Salesforce, Hubspot, others), G-Suite Enterprise (Google Docs), Microsoft Office, Jira Service Desk, Confluence. Experience with Google Ad Manager preferred

The Media Trust

offers a collaborative working environment where growth is encouraged and nurtured. In addition, we offer competitive salaries and a comprehensive benefits package.

The Media Trust

provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics.

Disclaimer:

The above description is intended to describe the general nature of work and level of effort being performed by individuals assigned to this position or job description. This is not to be construed as a complete or exhaustive list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description, or responsibilities as needed.

remote work #J-18808-Ljbffr

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