Current jobs related to Associate Support Analyst - McLean - Verato

  • Membership Support Analyst

    4 weeks ago

    Tysons (McLean), United States Air Line Pilots Association Full time

    Membership Administrative AnalystJob Overview:The Air Line Pilots Association, International (ALPA), the foremost airline pilot union globally, is seeking a Membership Administrative Analyst. This role is pivotal in ensuring effective communication and support for over 78,000 pilots across various airlines in the United States and Canada.Key...

  • Experienced Sr. Financial Analyst

    3 weeks ago

    McLean, United States Capital One Full time

    Center 2 (19050), United States of America, McLean, Virginia Experienced Sr. Financial Analyst As a Financial Analyst, you will have the opportunity to partner with business customers on driving strategic business direction that leads to sustainable performance. You will work for a company that invests in ways to tell stories, view trends, and diagnose...

  • IT Analyst

    1 day ago

    McLean, United States Old Dominion National Bank Full time

    Job Type Full-time Description Position Overview: As an IT Analyst - Helpdesk Support, you will play a critical role in maintaining the efficiency and reliability of our IT systems, ensuring uninterrupted banking operations. You will be responsible for diagnosing and resolving technical issues, providing assistance to end-users, and implementing solutions to...

  • Experienced Sr. Financial Analyst

    1 month ago

    McLean, United States Capital One Financial Corp Full time

    Experienced Sr. Financial Analyst As a Financial Analyst, you will have the opportunity to partner with business customers on driving strategic business direction that leads to sustainable performance. You will work for a company that invests in ways to tell stories, view trends, and diagnose results in a more compelling and visual nature. We are seeking...

  • SQL Database Dev

    1 month ago

    McLean, United States ConsultNet Full time

    Sr Database/SQL Developer, Operational Support Analyst McLean, VA (2-3 days per week onsite) Long-Term Contract Job Description: Our client is growing rapidly and as such is in need of a strong Production Support and Operations/Systems Analyst with strong SQL and relational database skills to help them with the following: Identify and resolve...

  • SQL Database Dev

    2 months ago

    McLean, United States ConsultNet Full time

    Sr Database/SQL Developer, Operational Support Analyst McLean, VA (2-3 days per week onsite) Long-Term Contract Job Description: Our client is growing rapidly and as such is in need of a strong Production Support and Operations/Systems Analyst with strong SQL and relational database skills to help them with the following: Identify and resolve...

  • Senior Financial Analyst Capital One

    3 weeks ago

    McLean, United States FinanceInfos Full time

    Job Highlights Title: Senior Financial Analyst Type: Full Time Experience: Required Function: Finance Location: McLean, VA, United States Company: Capital One Company Profile Capital One is founded on the belief that no one should be locked out of the financial system. The bank’s deep commitment to financial inclusion is reflected in its business,...

  • Desktop Support Analyst with Mac Experience

    2 months ago

    McLean, United States SolutionSavvy Full time

    Title: L2 Helpdesk Analyst (Desktop Support)Location: McLean, Virginia - HybridHere’s What You’ll Do:Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.Provide remote support over the phone using remote desktop tools.Assist employees with installation, configuration, and...

  • Senior Financial Analyst Capital One

    4 weeks ago

    McLean, United States FinanceInfos Full time

    Job Highlights Title Senior Financial Analyst Type Full Time Experience Required Function Finance Location McLean, VA, United States Company Capital One Company Profile Capital One is founded on the belief that no one should be locked out of the financial system. Banks’s deep commitment to financial inclusion is reflected in its business, community...

  • Web Management Analyst

    2 weeks ago

    Mclean, United States Collabera Full time

    Position Details: Client Financial Services Job Title System Analyst/Admin Duration 6 Months (Contract to Hire) Location McLean, VA 22102 Job Description: Position Overview: Operations & Technology Division's Enterprise BTO Department is looking for a Systems Analyst with strong analytical qualities, sound...

  • Principal Financial Analyst

    2 weeks ago

    McLean, United States Capital One Full time

    Center 1 (19052), United States of America, McLean, Virginia Principal Financial Analyst - Card Customer Resiliency Finance The Card Services Finance team, within Card Finance, is seeking a Principal Financial Analyst to support Customer Resiliency strategy. Customer Resiliency strategy is at the heart of our Card business, identifying initiatives to help...

  • Imagery Analyst

    4 weeks ago

    McLean, United States USAJobs Full time

    DutiesADDITIONAL INFORMATION: *** Location****This posting is for Langley, VA****The NGA Analysis Directorate seeks experienced, motivated, proactive full motion video (FMV) analysts. Analysts work closely with mission partners to ensure effective geospatial-intelligence (GEOINT) exploitation of FMV data for 24/7 operations. The nature of the mission...

  • GEOINT Hybrid Analyst

    1 week ago

    McLean, United States USAJobs Full time

    DutiesADDITIONAL INFORMATION: *This position is for NGA Pentagon, McLean, VA and/or NGA Washington locations. Candidates will be placed appropriately by the hiring panel*GEOINT Hybrid Analyst will conduct complex GEOINT analysis on a variety of problem sets and areas. Candidates for this assignment should be an experience, and creative-thinking officer with...

  • Technical Support Analyst, Staff

    4 weeks ago

    McLean, United States Acclaim Technical Services Full time

    Acclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC...

  • Temporary Support Associate

    4 days ago

    mclean, United States Tapestry Full time

    Seasonal Support associate.  duties to include selling, wrapping, cashier, and stock.

  • Principal Financial Analyst

    3 weeks ago

    McLean, United States Capital One National Association Full time

    Center 1 (19052), United States of America, McLean, Virginia Principal Financial Analyst - Card Customer Resiliency Finance The Card Services Finance team, within Card Finance, is seeking a Principal Financial Analyst to support Customer Resiliency strategy. Customer Resiliency strategy is at the heart of our Card business, identifying initiatives to help...

  • Experienced Sr. Financial Analyst

    1 month ago

    McLean, United States Capital One Financial Corp Full time

    Center 2 (19050), United States of America, McLean, Virginia Experienced Sr. Financial Analyst As a Financial Analyst, you will have the opportunity to partner with business customers on driving strategic business direction that leads to sustainable performance. You will work for a company that invests in ways to tell stories, view trends, and diagnose...

  • Motion GEOINT Analyst

    3 months ago

    McLean, United States Global Dimensions Full time

    Job DescriptionJob DescriptionGlobal Dimensions is a HUBZone, service disabled, veteran-owned small business based in Fredericksburg, VA. We are a dynamic, expanding company with exciting opportunities in language/culture, training/education/instruction, IT, cyber security, and intelligence. Global Dimensions is currently seeking Mid level Motion GEOINT...

  • Analyst

    3 months ago

    McLean, United States The Association For Manufacturing Technology Full time

    Job Type Full-time Description About the team: AMT's Research Services team is responsible for planning, producing, and delivering market research and industry benchmarking surveys to customers ranging from high-growth startups to multinational corporations. We employ a techno-economic approach to research that spans traditional metal cutting and forming...

  • Analyst

    3 weeks ago

    McLean, United States The Association For Manufacturing Technology Full time

    Job Type Full-time Description About the team: AMT's Research Services team is responsible for planning, producing, and delivering market research and industry benchmarking surveys to customers ranging from high-growth startups to multinational corporations. With a foundation in economics as well as traditional manufacturing technologies, the team has...

Associate Support Analyst

3 months ago

McLean, United States Verato Full time

Apply Job Type Full-time Description THIS IS NOT A REMOTE POSITION. THIS JOB OPPORTUNITY REQUIRES THAT YOU WORK ONSITE AT OUR HQ IN MCLEAN, VA. About Verato Verato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. Over 80 of the most respected brands in healthcare rely on Verato's next generation cloud identity resolution platform for a complete and trusted 360-degree view of their patients, provider networks, and customers in their communities. With significant market momentum building towards digital health transformation, Verato is experiencing hyper customer and revenue growth, doubling in last 15 months alone and growing over 50% annually over the last 3 years. More importantly, Verato celebrates 99% customer retention, exemplifying the fact that customer obsession is at the center of our growth story. Core to Verato's strategy for continued growth is our drive to build a strong people-first culture that attracts, develops and retains the best skills and talent in the world. Verato operates on the simple notion that a company must first and foremost take care of its employees. In turn, these employees will take care of the company's customers, and these customers will take care of the company's shareholders. Verato believes in empowering teams with the best tools and development available. Staff receive opportunities to expand their knowledge in areas of technology (e.g. big data, distributed/cloud computing, complex algorithms), healthcare and organizational development. As Verato continues a trajectory of high-growth and high impact, each member of the team gets an influential front-row seat as we execute our business strategy. Together, we can make a profound and positive change in healthcare as we know it today. Verato Values We are focused on continually raising the bar on excellence across the organization, from marketing to engineering to customer service. Our guiding principles are to Make a Difference, to be Trustworthy and to be Customer Obsessed. Verato employees have a precise focus on proactively protecting the privacy and security of all systems while always ensuring they are following documented policies and procedures. ABOUT THE POSITION: We are seeking an Associate Support Analyst who is interested in joining a highly dynamic and intellectually inspiring team. The Associate Support Analyst role will support the successful resolution of support tickets from Verato customers, prospects, partners to help increase product adoption. The candidate will develop deep skills related to Verato products, infrastructure, and operations, and position a superior customer support experience for all customers. This position will support Verato team for customers' service experience and realization of indisputable ROI resulting in the achievement of GRR, CSAT/NPS, NRR and referenceable customer goals. As a member of the Verato Customer Experience team, you will be a part of a dynamic environment where hustle and the desire to make things happen are an absolute must. Verato offers a solution that is the foundation for the changes that are happening in healthcare. We are focused on continually raising the bar on excellence across the organization, from marketing to engineering to customer service. Our guiding principles are founded on integrity, teamwork, commitment, agility, privacy, and security. This position will be based out of our Headquarters Office in McLean, Virginia. This position will report to the Manager of Customer Support. ESSENTIAL FUNCTIONS AND DUTIES: * Provide Swift and Effective Customer Support: Respond promptly to customer support tickets and calls, efficiently assessing the level of severity and prioritizing requests for swift resolution. * Data Analysis for Actionable Insights: Conduct in-depth analysis of client data to derive meaningful insights, assisting customers in determining their next best actions. * Collaborative Issue Resolution: Work closely with cross-functional Customer Experience (CX) teams to diagnose and resolve customer issues, ensuring a seamless support experience. * Facilitate Product Improvement: Relay customer feedback and feature requests to Product and Engineering teams, contributing to the continuous enhancement of our offerings. * Identify Upsell Opportunities: Recognize potential leads for upselling Verato products beyond initial implementation use cases, thereby maximizing customer value. * Contribute to Knowledge Base: Develop and maintain knowledge base materials such as FAQs and support documentation to empower both customers and internal teams. * Build Strong Customer Relationships: Cultivate trust and satisfaction by establishing and nurturing strong relationships with customers. * Quality Assurance Testing: Review and test new product functionalities across various identity management domains, ensuring product excellence and reliability. * Continuous Improvement: Proactively identify opportunities to enhance the customer support experience, aligning with our culture of continuous optimization. * Reporting and Analysis: Compile and analyze support statistics, collaborating with support leaders to generate detailed reports on findings. * On-call Support: Participate in team on-call rotations to troubleshoot and resolve high-severity customer incidents effectively. Requirements EDUCATION: * Required: Bachelor's degree in Analytics, Computer Science, or related field. * Preferred: N/A EXPERIENCE: Required: * Strong verbal and written communication skills, with a customer-centric mindset and technical proficiency. * Ability to foster collaboration within teams and demonstrate advanced judgment and problem-solving skills. * Superior interpersonal skills, high sense of urgency, and exceptional organizational abilities. * Proficiency in cloud platforms, REST/SOAP APIs, scripting, BI technologies, and relevant technologies including Snowflake, Alteryx, AWS Cloud Watch, Postgres, SQL, Preferred: * Familiarity with company policies, SLAs, and product knowledge. * Moderate analytics and reporting skills, including KPIs and dashboards. * Experience in project management and process improvement initiatives. * Knowledge of healthcare industry dynamics and relevant domains such as Master Data Management (MDM) and Master Patient Index (MPI). THIS JOB IS RIGHT FOR YOU IF: * You thrive in high-pressure environments, showcasing dependability and adaptability. * You possess proficiency in analytical tools and Microsoft Excel. * You excel in communication, including synthesizing information for senior management. * You enjoy the dynamic nature of a startup environment with significant growth potential.

#J-18808-Ljbffr