General Manager
3 weeks ago
Experience level: Mid-senior
Experience required: 5 Years
Education level: Bachelors degree
Job function: Management
Industry: Airlines/Aviation
Relocation assistance: Limited assistance
Visa sponsorship eligibility: No
Our client, at LAX will require a General Manager (GM) with specific experience managing airport lounge operations at an upper level. This role demands previous GM-level or director experience in upscale lounge environments within airport settings. The successful candidate will undergo culture training with our client, including a training time in airport lounges in Europe and on the East Coast (such as JFK). This is a highly hands-on position, where the GM is expected to manage all operational aspects, including payroll, HR, inventory, and daily guest interactions, without reliance solely on supervisory responsibilities. A strong background in upscale, but not overly fine-dining, service is required, where the GM is comfortable with active participation in all operations.
If you have experience managing food and beverage outlets at a high-end hotel, private club, or other upscale hospitality venue, we want to hear from you
The successful candidate will:
- Oversee daily food operations, ensuring the delivery of a high-quality product in line, including a full la carte dining experience.
- Achieve both company and client financial targets and goals..
- Develop and maintain strong client and customer relationships to ensure brand alignment with our client's service philosophy.
- Motivate, coach, mentor, and develop frontline (hourly) staff, embodying the spirit of the customer-focused culture.
- Ensure all standards are met, including compliance with company food and physical safety programs.
- Have a proven track record demonstrating strong leadership skills, with the ability to work collaboratively at all levels of the organization.
- Are able to manage multiple priorities, exhibit professional communication skills, and share a passion for delivering top-tier customer service.
- Exhibit flexibility to take on additional responsibilities as needed to support our client's brand and the evolving demands of elite travel.
- Have experience with automated food inventory, ordering, production, and management systems, as well as menu graphics programs.
- Must be able to pass a TSA background check and obtain an LAX Airport Badge.
- Basic Education Requirement - Bachelors Degree or equivalent experience
- Basic Management Experience - 5 years
- Basic Functional Experience - 5 years
- Bachelors Degree or equivalent experience.
- 5 years of Management experience.
- 5 years of functional experience.
- This role demands previous GM-level or director experience in upscale lounge environments within airport settings.
- Extensive experience in food, beverage, and culinary services.
- Experience managing food and beverage outlets at a high-end hotel, private club, or other upscale hospitality venue.
- Experience with automated food inventory, ordering, production, and management systems, as well as menu graphics programs.
- Must be able to pass a TSA background check and obtain an LAX Airport Badge.
Working Place:
Los Angeles, California, United States
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