General Manager
3 months ago
Summary of Position
Responsible for ensuring all restaurant operations run smoothly. Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.
DUTIES & RESPONSIBILITIES
- Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.
- Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
- Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards.
- Achieve company objectives in sales, service, quality, appearance of the facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Make employment and termination decisions.
- Fill in where needed to ensure guest service standards and efficient operations.
- Continually strive to develop your staff in all areas of managerial and professional development.
- Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
- Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
- Ensure that all products are received in the correct unit count and condition and deliveries are performed following the restaurant's receiving policies and procedures.
- Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
- Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
- Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
- Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.
- Develop, plan, and carry out restaurant marketing, advertising, and promotional activities and campaigns with guidance from the restaurant owners. Keep a calendar of events and inform the staff when special arrangements or training needs to be done.
- Watch for and deter theft (including eating on the line, giving away food, etc.) by managing employees on shift and watching food costs through purchasing.
- Become an expert on the Point of Sale (POS) system with the intention to solve any problem that might arise. This skill set is also intended to help/train employees with procedures and to overcome situations that are atypical and require management support. Additionally, as an expert in Revention, you will have access to management areas within the system and you will be asked to perform duties in line with your job description.
- As the General Manager, you will be solely responsible for training new hires yourself or by coordinating a training schedule with your Kitchen Manager, Front of House Manager, or Assistant Manager. If a shift leader needs to be used as a trainer, it will need to be approved by the GM or owner of the store.
- Communicate professionally with the entire staff to provide them with the utmost respect. This communication is the key to keeping up to speed with the daily operations of the restaurant and understanding the staff's perspective.
- Coordinating with the Kitchen Manager, Front of House Manager, or Assistant Manager to create the work schedule for personnel. When creating this schedule, it is necessary to consult employee requests, GM requests, special events, holidays, etc. If there is a no call / no show situation or if a shift cannot be filled, it is the responsibility of the Kitchen Manager or AGM to fill that shift themselves. All scheduling issues, as such, need to be coordinated with the GM.
- Responsible for all product / supply ordering and vendor relations. Some of these responsibilities can be delegated to a Kitchen Manager or AGM; however, the General Manager is ultimately responsible for accurate ordering and maintaining proper food, alcohol, and maintenance costs.
- Must receive a State and Local Liquor License within 30 days of employment. Must receive a ServSafe Certificate within the first 45 days of employment.
QUALIFICATIONS
- Be 21 years of age.
- Be able to communicate and understand the predominant language(s) of the restaurant's trading area.
- Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.
- Possess excellent basic math skills and have the ability to operate a cash register or POS system.
- Be able to work in a standing position for long periods of time (up to 15 hours).
- Be able to reach, bend, stoop and frequently lift up to 50 pounds.
- Must have the stamina to work 50 to 60 hours per week.
- Ability to work well with and manage others.
- Be able to communicate clearly, politely, and concisely with our staff.
- Must have expert knowledge of general kitchen and cooking/prepping procedures and functions.
- Must have expert knowledge of the general front of house procedures and functions.
- Finally, must have an overall understanding of management's goals and philosophies of store operations.
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