Field Application Engineer

3 weeks ago

Santa Ana, United States Silex Technology Full time

About Silex Technology

Silex Technology prides itself on our wireless expertise, unrivaled quality, and dedicated support in delivering highly reliable and secure Wi-Fi connectivity solutions to medical, industrial, and commercial customers. We support this across a wide mix of products that meet even the most demanding of connectivity requirements. Building on more than 40 years of hardware and software connectivity know-how and with our relentless attention to quality, exclusive access to Qualcomm Atheros, and strategic partnerships with leading real-time operating system (RTOS) and semiconductor providers, we are a global leader in reliable Wi-Fi connectivity.

Job Overview

We are looking for you: a self-starting, highly motivated Field Application Engineer (FAE) to join our team at Silex Headquarters in Santa Ana, California. You will report to the FAE Manager as a full-time FAE at Silex Technology America. As a key member of customer front-line support, you collaborate closely with Sales, Product Management, Engineering, Regulatory Certification, and Operations. To succeed in this role, you must demonstrate a high sense of urgency and responsiveness to customer requests, questions, and technical support needs.

Your responsibilities will include, but are not limited to:

  • Be the main technical point of contact for customers throughout their evaluation and design with Silex.
  • Own the process for design wins with our most important customers.
  • Provide thorough and rapid answers to customer questions as well as proactively ask customer questions on critical information needed.
  • Generate Request for Quotations (RFQs) for customers who need custom work/support from engineering or regulatory certification support services.
  • Tracked and kept up-to-date notes, customer communications, project status, and customer issues (cases); used Salesforce to manage data.
  • Maintain, prepare, and present information to the Silex team about important customer projects using PowerPoint during account review meetings.
  • Drive customers from evaluation to production while managing all necessary technically oriented customer calls.
  • Manage post-sales technical issues and support for customers.
  • Identify and/or enhance application notes, user guides, quick starts, and release notes, which set Silex customer support and engagement apart from our competition.
  • Help customers debug wireless hardware/software/regulatory; collaborating with FAE team members and engineering as necessary.
  • Continued education through attending webinars, reading technical papers, and deep-dive sessions given by fellow Silex colleagues.
  • Regular and predictable attendance is required.
  • Other duties as assigned.

Required Skills and Qualifications

  • Bachelor's degree (B.A.) in Electrical/Computer Engineering or Computer Science from a four-year college or university or equivalent combination of education and experience
  • Minimum 5 years experience in a similar role.
  • Familiar with Linux O/S and embedded drivers (preferably wireless).
  • Ability to write/modify/debug C code.
  • Familiarity with hardware schematics and using them to identify test points on actual hardware platforms. Ideally some rudimentary knowledge of CAD layout tools.
  • Wireless test network methodology.
  • Troubleshoot customer wireless issues as necessary.
  • Familiarity with debugging tools such as wireless sniffer, oscilloscope, logic analyzer, etc.
  • Working knowledge of short-range radio protocols, ideally Wi-Fi and Bluetooth.
  • Demonstrates strong technical background in hardware, software, testing, and, ideally, RF regulation.
  • Experience using customer support database tools such as Salesforce CRM.
  • Comprehensive knowledge of Microsoft Office 365 tools (Outlook, Word, Excel, PowerPoint).
  • Executes with urgency and accountability.
  • Demonstrates excellent written/oral communication and strong presentation skills.
  • Professional, enthusiastic, responsible, and dependable team player.
  • Works well under pressure.
  • Self?motivated, takes initiative, and willing to acquire new skills.

Location/Travel

You will report to our office in Santa Ana, California. Occasional travel is required to support customers on-site, attend trade shows, and attend support training as necessary.

Compensation

$100,000 to $140,000 per year Full Time

Company Benefits

Silex provides competitive employee benefits, including Medical, Dental, Vision, 401(k), Flexible Spending Account, Education Reimbursement, and other benefits.

Our Mission

Consistently providing wireless expertise, unrivaled quality, and dedicated support, Silex Technology delivers highly reliable and secure wireless connectivity products for medical, industrial, and commercial customers.

Our Core Values

  • Be the Spark: We are the spark that ignites action.
  • Care & Listen: We care and listen deeply to others to see things from new and different perspectives.
  • Create Diverse Connections: We cultivate rich & diverse connections that extend beyond our existing bonds.
  • Innovate to Embrace Change: We view change as an opportunity to create new value as we innovate and adapt to a rapidly changing world.
  • Elevate Customers to New Heights: We are passionate about exceeding our customers expectations and offering them a future they have yet to envision on their own.
  • Enjoy the Moment: Last but not least, we never forget to live in the moment, as we enjoy life, and the company of each other, to the fullest.

Equal Opportunity

Silex is an equal opportunity employer (EOE). Qualified applicants are considered for employment regardless of age, race, religion, gender, sexual orientation, national origin, and disability or veteran status. If you need assistance or accommodation during the application process because of a disability, it is available upon request (Silex is pleased to provide such assistance, and no applicant will be penalized as a result of such a request).

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