Retail Support Specialist, Westport, CT

2 weeks ago


Westport, United States Serena & Lily Full time

**Retail Support Specialist - Westport, CT**

Were looking for a dynamic individual to join our retail support team based in Westport, CT.

The Retail Support Specialist works behind-the-scenes to provide first-rate order issue resolution on behalf of our design shop sales teams. You will embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation.).

**Essential duties & responsibilities:**

* Provide service to design shop sales teams seeking assistance with order issues such as returns, order replacements, refunds, delivery status, backorder inquiries, and any other issues that may arise in the order fulfillment process.

* Build lasting relationships with the design shops as youll be interfacing with them daily.

* Actively respond to email, Zendesk tickets and phone calls from the design shops.

* Continuously look for areas of improvement and communicate trends in support calls to leadership as appropriate.

* Simultaneously navigate multiple software applications and technologies.

* Willingness to ask questions and seek solutions; a self starter.

**The ideal candidate will have:**

* A passion for delivering exceptional service, with all of the personal qualities that this requires: warmth, empathy, optimism, team orientation, and conscientiousness.

* A thorough familiarity with Serena & Lily products and brand, as well as the competitive set.

* Experience with resolving complex customer care issues.

* Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up.

* Exceptional verbal and written communication skills.

* The ability to thrive in a team environment.

* Previous retail store or customer service experience.

* Zendesk/NetSuite experience a plus.

**TO APPLY:**

If you are passionate about this opportunity, please email careers@serenaandlily.com. Please include your resume along with a cover letter telling us why you are the one to for this role.



  • Westport, United States The Calendar Group Full time

    Part-Time housekeeper needed in Westport, CT. Housekeeper will be responsible for deep cleaning, organizing (closets, pantry, refrigerator), family laundry, and other household projects as needed. The ideal candidate will work independently, be innately organized, and have excellent time management skills. Schedule is Monday, Wednesday, Friday, 9:00am -...

  • Family Assistant

    2 days ago


    Westport, United States The Calendar Group Full time

    Our client is searching for a Family Assistant to support their family in Westport, CT. The Family Assistant will be responsible for deep cleaning of the 7,000sf home, laundry for the family of five, driving children to after school activities, helping with some light meal prep, and assisting with pet care for the family dog. The ideal candidate will be...


  • Westport, United States The Calendar Group Full time

    Job DescriptionJob DescriptionPart-Time housekeeper needed in Westport, CT. Housekeeper will be responsible for deep cleaning, organizing (closets, pantry, refrigerator), family laundry, and other household projects as needed. The ideal candidate will work independently, be innately organized, and have excellent time management skills. Schedule is Monday,...


  • Westport, United States Sundance Catalog Full time

    **Retail Sales Associate** * 97 Main St, Westport, CT 06880, USA * Part-time **Company Description** Sundance A Place. An Idea. Celebrating and Enriching the Human Experience. **Job Description** Sundance is looking for a talented and enthusiastic **Sales Associate** to join our retail team in **Westport, CT.** Sundance is a leading omni-channel specialty...

  • Title Clerk/Biller

    4 days ago


    Westport, United States Volvo Cars Westport Full time

    Volvo Cars Westport is an elite new and pre-owned retailer of Volvo vehicles conveniently located in Fairfield, CT respected as one of the most successful luxury and performance automotive dealers in the world. We are committed to service and building long lasting friendships with our clients.. Our soaring Sales and CSI reflect the professionalism and...

  • Title Clerk/Biller

    3 weeks ago


    Westport, United States Volvo Cars Westport Full time

    Job DescriptionJob DescriptionVolvo Cars Westport is an elite new and pre-owned retailer of Volvo vehicles conveniently located in Fairfield, CT respected as one of the most successful luxury and performance automotive dealers in the world. We are committed to service and building long lasting friendships with our clients.. Our soaring Sales and CSI reflect...


  • Westport, United States Yale-New Haven Health Full time

    Overview FAMILY MEDICINE PHYSICIAN OUTPATIENT, PRIMARY CARE WESTPORT, CONNECTICUT Through our affiliation with the highly-ranked Yale School of Medicine our patients benefit from even more access to the latest medical treatments, advanced research and innovation. Come Join Connecticut's Leading Healthcare System. Yale New Haven Health, the largest and...


  • Westport, United States Albertsons Full time

    Job Description Balducci's is looking for a Wine Department Manager in the Westport, CT location. The ideal candidate will be a self-starter who will provide leadership in a signature department encompassing fine wines, craft beers, specialty cheeses, caviars and foie gras by ensuring excellent customer service, ordering inventory and supplies, and...


  • Westport, United States Yale New Haven Health Full time

    OverviewFAMILY MEDICINE PHYSICIAN OUTPATIENT, PRIMARY CARE WESTPORT, CONNECTICUT  Through our affiliation with the highly-ranked Yale School of Medicine our patients benefit from even more access to the latest medical treatments, advanced research and innovation.  Come Join Connecticut’s Leading Healthcare System.   Yale New Haven Health, the largest...


  • Westport, United States Westport Public Schools Full time

    Elio Longo has been a transformational school finance professional for over twenty years. Elio received his Master of Business Administration degree at Quinnipiac College and his undergraduate degree at the University of Bridgeport. Prior to a career change to school finance management Elio worked as a financial/marketing analyst for a multinational...


  • Westport, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years Behavior Specialist experience required.Soliant is actively seeking a full-time Board Certified Behavior Analyst (BCBA) to fill a school-based contract position in the Westport, CTarea. In this role as a Contract BCBA, you will play a pivotal role in enriching the educational journey of students with autism and...


  • Westport, United States Westport Apothecary LLC Full time

    Job DescriptionJob DescriptionCompany Description:Apotheco Pharmacy Group, founded in 2013, is an innovative access platform offering specialized care in dermatology. Our goal is to ensure that our patients look and feel their best by providing a premium level of service. With a rapidly growing network of clinically-focused dermatology pharmacies, we are...

  • Appointment Scheduler

    4 weeks ago


    Westport, United States Women's Health Connecticut Avery Center For Obstetrics & Gynecology Full time

    Women's Health Connecticut is seeking an Appointment Scheduler to support our fast-paced OB/GYN office in Westport! **Position**: Appointment Scheduler **Location**:Avery Center for Obstetrics & Gynecology **Address**:12 Avery Place Westport, CT 06880 **Hours/Schedule**:Monday - Friday **Employment type**: Full-time, 40 hrs per...


  • Westport, United States Synergy Corporate Technologies Full time

    **Job description** Location: United States - Westport, CT | Full-Time | Office Based Synergy is seeking a highly motivated, personable **IT Support Desk Associate.** **Responsibilities**: - Working as a part of the fast-paced support desk team, supporting diverse customers issues. - Working on a rotating Monday-Friday 8hr shift to cover 8:30am to 6:30pm...


  • Westport, United States Active Dog LLC Full time

    An open position for a "Dog Walker" is currently available within our company Active Dog LLC. The position requires walking dogs in the general Westport, CT area, from roughly 9 AM until 3:30 PM most weekdays. Weekend availability is a plus! Must be willing to drive to Fairfield, Norwalk, New Canaan for dog walks. We are looking for someone who will be here...

  • Waiter/server

    7 days ago


    Westport, United States Rive Bistro Full time

    **About us** Rive Bistro is a busy French Restaurant located on the Saugatuck River in Westport, CT. We are professional, customer-centric and fast-paced. We are seekers experienced Waiters / Waitresses to work in our busy restaurant. Must be committed reliable professionals who take their jobs seriously, and enjoy working in a fast pace high end...

  • Collateral Analyst

    3 weeks ago


    Westport, United States Lendmarq Full time

    Westport, United States | Posted on 06/30/2023 Lendmarq was founded to respond to the growing demand for flexible real estate capital. Our loan programs provide credit solutions that allow Borrowers to unlock property values by executing their investment plan. Our company is led by experienced real estate finance professionals with backgrounds in residential...


  • Westport, United States Kestra Financial Full time

    Financial Planning Alternatives is an independent financial consulting service, owned by Monisha Potter, CFP® and located in Westport, Massachusetts. Our firm has the ability to deliver a broad range of financial services to help solve the needs of clients and help accomplish their goals. Summary The Client Service Coordinator is critical to providing...


  • Westport, United States Kestra Financial Full time

    Financial Planning Alternatives is an independent financial consulting service, owned by Monisha Potter, CFP® and located in Westport, Massachusetts. Our firm has the ability to deliver a broad range of financial services to help solve the needs of clients and help accomplish their goals. Summary The Client Service Coordinator is critical to providing...


  • Westport, United States Connecticut Children's Medical Center Full time

    SUMMARY The Pediatric Endocrinologist is primarily responsible to provide clinical care for children and young adult patients with endocrine disorders, including both Type 1 and Type 2 diabetes, growth and pubertal disorders, and disorders of sexual development among others. The Pediatric Endocrinologist will work with a multi-disciplinary team to provide...