IT Operations Support Associate

3 weeks ago

Westport, United States Synergy Corporate Technologies Full time

**Job description**

Location: United States - Westport, CT | Full-Time | Office Based

Synergy is seeking a highly motivated, personable **IT Support Desk Associate.**

**Responsibilities**:

- Working as a part of the fast-paced support desk team, supporting diverse customers issues.
- Working on a rotating Monday-Friday 8hr shift to cover 8:30am to 6:30pm service support.
- High volume, confidential data entry.
- Attention to detail is a key requirement.
- Triage of support requests, normalization of support request data, and assignment to technical resources based on workload.
- Setup & provisioning of electronic credentials/accounts, provisioning and understanding of compliance needs following documented SOP’s.
- Compose, review, and send professional correspondence relevant to department needs.
- Assist with special projects as needed - asset updates, inventory tracking, data entry, rollouts, migrations, etc.

**Required Qualifications (Skills)**:

- Proven experience (1-2 years+) in the field or appropriate qualification in lieu of real-world experience.
- Ability to demonstrate competence in desktop/end-user support, understanding what it means to work within contracted Service Levels and provide excellent customer service to end users.
- Experience working with and supporting Microsoft Office 365.
- Demonstrated excellent time management skills.
- Strong written and verbal communications.
- Proven experience with accurate data entry.
- Ability to solve practical real-world problems.

**Preferred Qualifications**:

- Experience working with a ticketing system.
- Experience working hands on with both Hardware and Software.
- Current industry related certification/s or working towards certification such as:

- Microsoft related certifications (Current)
- CompTIA A+/N+ is a plus.
- Working knowledge of: Microsoft Windows (for desktop) / Microsoft Office / Laptops, Printers and Scanners / Basic Network Troubleshooting

**Company Overview**

Since 1995, Synergy has been a leading consulting firm specializing in Microsoft technologies: we were founded on the core belief that the right technology, when implemented correctly, can make your business better. Our staff works hard every day to grow and adapt to the ever-changing world of IT to ensure that each of our clients can make the most out of their technological solutions. Synergy focuses on three core disciplines: Technology Solutions, Business Consulting, and Digital Strategy.

**What is it like working for Synergy?**

We are a dynamic, fast-paced and rewarding company to work for. As part of the Synergy team, you will work side-by-side with our experienced staff across all organizational departments—you’ll get to know everyone around the office quickly. While our objective is to grow and improve each of our client’s successes every day, we are just as dedicated to making sure our own staff have the tools to build on their _own_ successes, too. We will provide training according to your previous experience; however, no two days will be exactly the same, which means you’ll have plenty of opportunities to learn and grow in real-time environments as well. In a workplace that encourages and strives for diversity of thought and experience, your time at Synergy will be both professionally nourishing and personally fulfilling.

After a brief orientation period, Synergy offers all employees a solid benefits package, including Medical/Dental/Vision benefits, Paid Time Off, and a matching contribution into the company sponsored Simple IRA.

**Interested?**

Submit your resume and a cover letter explaining why you believe you can contribute to our continued success, detailing your strengths, values and real-world experiences in the field.

Principals only.
- Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers. *

Work Remotely: No / Full-time office-based position.

Pay: 39,000 - 44,000 per year DOE

Pay: $39,000.00 - $44,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Commute:

- Westport, CT 06880 (required)

Work Location: In person

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