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Weekend Front Desk Agent

2 months ago

Middleton, United States Holiday Inn Express Full time

Benefits:

Competitive salary

Employee discounts

Training & development

The Holiday Inn Express Madison is accepting applications for full & part-time Guest Service Representatives. The hours for this position are from 3pm to 11pm.

Job Description:

This position requires a motivated, dependable, and detailed-oriented individual with good computer skills, who can multi-task and demonstrate a guest-focused attitude while responding quickly to guest needs. Our team members are positive individuals who know how to exceed guest expectations while maintaining an exceptional level of hospitality and professionalism.

Benefits:

Competitive Pay

Holiday Pay

Paid Time-Off

Opportunity to grow and develop

Great hotel discounts worldwide

Flexible scheduling available

Responsibilities:

Greet arriving guests, assign rooms, make keys, and collect guest payment and billing information in a friendly and welcoming manner

Ability to work on a computer, answer phone calls, and handle walk-ins for guest reservations, cancellations, check-ins, check-outs, and processing guests payment and billing information

Providing outstanding service by listening and handling guests needs and requests in a quick and timely manner

Communicate with all departments to ensure a smooth and well-run operation so that each guest has the best experience possible

Acknowledge the guest as they are leaving the hotel in a friendly manner

Qualifications:

Hotel experience is preferred but not required.

Commitment to excellence

Dependable and enthusiastic work ethic

Attention to detail

Friendly personality

Positive attitude