Client Service Associate

4 weeks ago

Geneva, United States Systematica Group Full time

Client Service Associate Application Deadline: 31 July 2024 Department: Client Services Employment Type: Fixed Term Contract Location: London Description The Client Service team consists of five members servicing internal and external stakeholders globally. The role consists of marketing, client service, and sales support duties. The sales team, with whom Client Service interacts closely, is made up of five individuals with global coverage. The successful candidate will form part of a close-knit team supporting sales as well as a multitude of other portfolio investment, legal and compliance, risk, and trade operations functions. We are looking for someone who knows the role and can add value immediately. An ideal candidate is one who is used to multi-tasking, is client-centric in everything they do, and enjoys working in a fast-paced environment. Key Responsibilities Responsible for reporting portfolio, fund, and firm level information to investors, auditors, prospects, regulators, and other external stakeholders. Act as a primary liaison for RfPs/RfIs, by coordinating coherent and appropriate information gathered from internal subject matter experts, including but not limited to, risk management, trading, investment team, legal and compliance, fund accounting, senior executives, and HR. Act as a primary liaison between Systematica and our administrators Investor Services team. Responsible for reviewing, validating, and standardising the investment team’s monthly investor commentary as well as various other fund level performance and risk parameters ensuring overall accuracy and appropriateness. Responsible for processing and reporting investor capital activity to a broad audience of internal stakeholders, whilst liaising with the fund administrator to ensure accuracy of trade flow feed. Work closely with the sales team to coordinate client coverage, respond to investor queries, and provide overall client support. Coordinate and lead investor due diligence meetings (onsite or virtual) including assistance with the preparation of all requested materials in advance of the meeting as well as follow-up items. Responsible for content updates and/or creation, as well as frequent maintenance of standard marketing materials for the funds and the firm, including monthly presentations as well as periodic full reviews of fund and investment manager DDQs. Engage with the technology team on projects involving report automation, process automation, dashboards, and other continuous improvement items to deliver efficiency. Be familiar with AIFMD and SEC marketing restrictions. Maintain and update the CRM and other reporting and document repositories. Monitor central investor relations mailbox. Updating our external and internal websites. Skills, Knowledge and Expertise Excellent communication skills and the ability to interact with all staff and clients alike. Fundamental understanding of performance and risk parameters (NAV, VAR, performance since inception, etc). Familiarity with CRM and client reporting systems (Backstop Solutions CRM is a plus). Strong organisational skills and the ability to manage and prioritise a range of competing priorities and projects to meet deadlines. Advanced IT skillset, particularly with Microsoft suite of products, specifically Excel and PowerBI. Education and Professional Qualifications Educated to degree level or higher (or equivalent) from a leading university; and IMC, CAIA, CFA, or Qualified Accountancy accreditation is advantageous. Benefits Systematica Investments provides you with excellent benefits from day 1. We provide private medical insurance for you and your immediate family. We offer competitive salaries combined with an attractive bonus and pension plus free drinks and snacks at the office. We are an equal opportunity employer and value diversity at our company. #J-18808-Ljbffr

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