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Field Engineer

3 months ago

Jersey City, United States The Ladders Full time
A company at the forefront of revolutionizing the security screening process with cutting-edge Artificial Intelligence technology is seeking a Field Engineer to join its dynamic team in the United States. The company's system is designed to enhance passenger throughputs, improve security, improve the passenger experience, and reduce operational costs. By harnessing the power of AI, they are transforming security screening to make travel safer, faster, and more efficient.

Position Overview:

As a Field Engineer, you will be crucial in successfully deploying, maintaining, and supporting the company's systems. This position combines profound technical expertise with exceptional customer service, making it ideal for individuals passionate about delivering innovative solutions in the field of security screening.

Key Responsibilities:

On-Site Installations: Execute on-site installations of the company's systems, ensuring proper setup, configuration, and integration with existing security infrastructure.

Pre-Sales Support: Collaborate with the sales team to provide technical expertise during pre-sales activities, including product demonstrations, technical presentations, and addressing customer inquiries.

T1 Level Debugging: Diagnose and resolve technical issues related to the company's AI-based security screening systems, both remotely and on-site, to ensure seamless operation.

Customer Support on Site: Offer on-site technical support to customers, troubleshoot system issues, and train security personnel to ensure optimal system utilization.

Communication with Customers in the Field: Maintain clear and effective communication with customers in the field, addressing their needs, providing updates, and ensuring a high level of customer satisfaction.

Qualifications:

Proven experience in technical support, installation, and maintenance of complex systems - Linux OS

Strong problem-solving skills and the ability to troubleshoot technical issues effectively.

Excellent communication and interpersonal skills to engage with customers professionally.

Willingness to travel to customer sites across the United States as needed.

Bachelor's degree in a related field (e.g., Engineering, Computer Science) or equivalent practical experience- advantage.

Travel required: 33%-50% of the time