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Client Services Manager

1 month ago

San Francisco, United States Tatari Full time

Tatari is on a mission to revolutionize TV advertising. We work with some of your favorite disruptor brands—like Calm, Fiverr, and Rocket Money—to grow their business through linear and streaming TV. We combine a sophisticated media buying platform with proprietary analytics to turn TV advertising into an automated, digital-like experience. Named one of the Hottest Ad Tech Companies by Business Insider, and Best Places to Work by Inc. Magazine for the third consecutive year, our team includes founders and leaders from Google, Microsoft, Stripe, Shazam and Facebook. We are growing rapidly as we accelerate our mission to automate the complex landscape of managing and measuring television advertising. We have a long-term goal to make marketing on TV available to businesses of any size. Tatari is expanding and we’re looking for a CSM - Growth to join the team. The Growth team at Tatari is responsible for managing and executing TV campaigns (primarily programmatic) for SMB clients at Tatari. As such, you will be responsible for a set number of clients within Tatari’s ever-growing portfolio and work cross-departmental to ensure that client needs are met with the most superior management skills. Responsibilities: Manage post-sales relationships for SMB and strategic client accounts as the primary contact and trusted advisor. Hands-on media planning, execution and optimization within Tatari’s buying platform across Linear & Streaming TV. Listen to clients needs, as well as identifying unknown or unmet needs. Become an expert of all-things Tatari (buying, reporting, proprietary measurement, etc.) and leverage internal subject matter experts (Engineering, Data Science, etc.) to help clients prioritize and solve problems. Guide clients through their TV advertising campaign, with a focus on buying/optimization for business outcomes (CPA, CAC, & ROAS), education across key concepts and strategies, and training on Tatari’s platform. Participate, actively engage, and be the expert voice on TV in client meetings. Spend a lot of time with clients (up to 20% travel) and building relationships with C-level executives. Qualifications: Bachelor degree from a 4-year institution, preferably majoring in business, statistics, data analytics, and economics. 1-2 years of experience buying/trading within digital/programmatic buying platforms (DSP’s, etc.) 1-3 years in post-sales account management/client relationship support roles, including C-level interactions. 1-3 years in project management. Experience working with performance-minded clients (Brands and/or Agencies), with a focus on optimizing for business outcomes such as CPA, CAC, & ROAS. Solid understanding of Streaming TV buying and overall landscape, bonus for Linear. Ability to clearly communicate technical terms and concepts. Great presentation and listening skills—you come prepared to every meeting. You’re at ease holding a conversation with an engineer or marketing manager. You’re not a salesperson. Highly organized and detail oriented. Bonus: understanding of TV and digital marketing (i.e. SEM, FB), advanced Excel skills, advanced data visualization abilities. Benefits: Total compensation $70-110K (90% base, 10% performance bonus). Equity compensation. 100% health insurance premium coverage for you and your dependents. Unlimited PTO and sick days. Snacks, drinks, and catered lunches at the office. Team building events. $1000 annual continued education benefit. $500 WFH reimbursement. $125 pre-tax monthly stipend to spend on whatever you want. Annual mental health awareness app reimbursement. FSA and commuter benefits. Monthly Company Wellness Day Off (During WFH). Hybrid RTO: 2 flex days a week in 2024. Likely increasing to 3 after, but no more than that. THIS IS AN IN-OFFICE POSITION. At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated. #J-18808-Ljbffr