Field Service Application Engineer

3 weeks ago

Hickory, United States RCM Technologies Full time
Permanent Placement / Direct Placement

Title: Field Service Applications Engineer
Compensation: $85,000 to $95,000 + Discretionary Bonus + benefits, commensurate with experience
Location: Hickory, NC (preferred) or Westwood, MA/Houston, TX/Chicago, IL/Pittsburgh, PA

Company Description:

Our client is recognized as a leading manufacturer of protective materials for high reliability applications throughout the world. If you are looking for an incredibly stable company that continues to show outstanding expansion to new markets, then apply now. This is your chance to put your talents and experience to work for a company that offers excellent personal growth, great benefits and support. Take advantage of this amazing opportunity before someone else does.

Position Description:

The Applications Engineer will deliver expert technical support to our North American superabsorbent polymer customers. This role involves managing multiple priorities to support the sales team in maintaining customer relationships, securing new business opportunities, and identifying potential growth areas.

Responsibilities:
  • Analytical Testing and Reporting: Conduct a range of analytical laboratory tests on waste materials, summarizing and presenting findings to sales teams and customers to support informed decision-making
  • Product Training and Onsite Support: Deliver comprehensive onsite training for end users in manufacturing and construction settings, focusing on the correct usage and handling of our client's products.
  • Competitive Product Analysis: Gain in-depth knowledge of competing products through performance testing and documentation. Leverage data to create detailed technical product comparisons for sales and marketing efforts.
  • Regulatory Compliance and Documentation: Develop a thorough understanding of regulatory requirements relevant to environmental remediation and our products. Keep documentation current, mapping regulations to customer needs and product capabilities. Present findings to the Sales Director to help shape territory strategies, market penetration, and business objectives.
  • Cross-functional Collaboration: Work in close coordination with plant personnel, sales, R&D, and customer service to ensure alignment with customer expectations and successful project outcomes.
  • CRM and Documentation: Maintain accurate and updated CRM entries for all technical calls, customer visits, business opportunities, and project profiles to ensure seamless communication across teams.
  • Industry Representation: Attend and present at company-sponsored meetings and training sessions, serving as a knowledgeable representative of our products and expertise.
Qualifications:
  • Interpersonal Skills: Demonstrated ability to build strong relationships and gain the trust of new and existing customers across diverse settings.
  • Communication & Negotiation: Exceptional written and verbal communication skills, with proven negotiation capabilities.
  • Organizational & Decision-Making Abilities: Highly organized with sound judgment and strong decision-making skills.
  • Presentation Skills: Ability to effectively deliver sales and educational presentations to engineering firms and industry professionals.
  • Travel: Willingness and ability to travel up to 50%.
  • Technical Proficiency: Strong analytical skills and advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Education:
  • Bachelor's degree in Engineering, Chemistry, or Business Administration required. Candidates without an engineering background must have at least 5 years of experience in a technical support role.
Benefits:
  • Discretionary Bonus
  • 401K
  • Medical / Dental / Vision

Equal Opportunity Statement:
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay Transparency:
RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices.

Disclaimer:
This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

About RCM:
RCM is a leading provider of Business, IT, and Engineering Services to over 1,000 clients in the commercial marketplace. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.

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