Current jobs related to Guest Services Agent - New Orleans - HRI DEVELOPMENT

  • Guest Service Agent

    3 weeks ago

    New Orleans, United States HYATT Hotels Full time

    Hyatt Hotels - 600 Carondelet Street [Front Desk Agent / Concierge] As a Guest Service Agent at Hyatt Hotels, you'll: Be responsible for checking in and checking out of all hotel guests; Have excellent organization and communication skills as well as superior guest service abilities; Be responsible for cash handling, answering telephones, providing local...

  • Guest Service Agent

    4 weeks ago

    New Orleans, United States J Hospitality Full time

    The Guest Service Agent has overall responsibility for efficiently and courteously handling the requests and transactions of the hotel guests in all Front Desk related functions. The incumbent must utilize available resources to provide excellent guest satisfaction. Required to meet or exceed productivity standards, taking corrective action as needed to...

  • Luxury Guest Service Representative

    3 days ago

    New Orleans, Louisiana, United States Evolution Parking & Guest Services Full time

    Provide Unmatched Guest ServiceIn this role, you will be responsible for delivering first-class customer service to guests in a professional, courteous, and efficient manner. As a Valet Attendant, you will assist arriving and departing guests by opening and closing doors, parking and securing vehicles, unloading luggage, retrieving vehicles in a timely...

  • Guest Service Agent

    5 months ago

    New Orleans, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Valet Attendant

    2 weeks ago

    New Orleans, Louisiana, United States Evolution Parking & Guest Services Full time

    Job OverviewEvolution Parking & Guest Services, a leading provider of specialized valet parking and front door services, is seeking a skilled Valet Attendant to join our team. As a key member of our hospitality team, you will be responsible for delivering first-class customer service to guests in a professional, courteous, and efficient manner.

  • Guest Experience Specialist

    11 hours ago

    New Orleans, Louisiana, United States Evolution Parking & Guest Services Full time

    About the RoleWe are seeking a highly skilled Guest Experience Specialist to join our team at Evolution Parking & Guest Services. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive experience throughout their stay.We are looking for an individual who is able to work...

  • Valet Parking Attendant

    2 weeks ago

    New Orleans, Louisiana, United States Evolution Parking & Guest Services Full time

    Evolution Parking & Guest Services: Unlock Your Career PotentialWe are proud to offer an exceptional opportunity for a Valet Attendant at Evolution Parking & Guest Services. As a vital member of our team, you will be responsible for delivering unparalleled customer service to guests in a professional, courteous, and efficient manner.About the Role:Assist...

  • Guest Service Agent-1

    4 months ago

    New Orleans, United States Sonesta International Hotels Full time

    Job Description Summary Sonesta ES Suites New Orleans is looking for a Guest Services Agent (GSA). The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point...

  • Guest Services Agent

    1 week ago

    New York, United States Mandarin Oriental, New York Full time

    Guest Services Agent Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and...

  • Guest Services Agent

    4 weeks ago

    New York, United States Highgate Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Substitute, Guest, Hotel, Operations

  • Guest Service Expert

    1 month ago

    New Orleans, United States Marriott Full time

    Marriott Hotels - JobID: 1AF0837B05B79BE117E71DD023F96096 [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain a clean and organized lobby area; Coordinate with...

  • Guest Service Expert

    4 weeks ago

    New Orleans, United States Marriott Full time

    Marriott Hotels - JobID: 379AC3C8F7E19AE0F8A68475C31BB757 [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain a clean and organized lobby area; Coordinate with...

  • Front Desk Guest Service Agent

    3 months ago

    New York, United States New York Athletic Club Full time

    Description We are looking for highly organized candidates with excellent people skills for the position of a guest service agent. Guest service agents are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension, among other duties. The best guest service agents will have...

  • VIP Guest Service Agent, Caesars Tower

    2 weeks ago

    New Orleans, United States Caesars Entertainment Full time

    CAESARS & NOBU HOTEL AT CAESARS NEW ORLEANS ARE NOW OPEN! JOIN A TEAM THAT GOES ALL-IN ON YOU Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver ext Guest Service, VIP, Guest, Agent, Service, Hospitality, Retail

  • Guest Service Support Expert

    4 weeks ago

    New Orleans, United States Marriott Full time

    Marriott Hotels - JobID: 61698930D370C8F89279CB95D2311A70 [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain a clean and organized lobby area; Coordinate with...

  • Hotel Guest Services Representative

    3 days ago

    New Orleans, Louisiana, United States Aimbridge Hospitality Full time

    About the RoleAimbridge Hospitality is seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Dauphine Orleans Hotel in New Orleans. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences and providing outstanding service to our hotel guests.This is an exciting opportunity to work with a...

  • Guest Service Agent

    3 months ago

    New York, United States Hersha Hospitality Management Full time

    Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Night Auditor, Guest Service, Agent, Auditor, Night, Service, Retail

  • Guest Services Agent

    1 month ago

    New York, United States The Ned & Ned's Club Full time

    Role: OVERNIGHT Guest Services Agent Reports to: Director of Front Office Who We Are Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017. The Property Set in...

  • Hotel Guest Service Agent

    5 days ago

    New York, New York, United States Golden Nugget Hotels & Casinos Full time

    About UsGolden Nugget Hotels & Casinos offers an exciting opportunity for a skilled Front Desk Agent to join our team.The estimated annual salary for this position is $45,000 - $65,000, based on experience and location.Key Responsibilities:Verify guest reservations and process payments.Provide exceptional customer service, orientating guests to the hotel and...

  • Guest Service Agent

    6 months ago

    New York, United States Fairfield Inn & Suites by Marriott New York ManhattanDowntown East Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $19-20/hr Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...

Guest Services Agent

1 month ago

New Orleans, United States HRI DEVELOPMENT Full time
Guest Services Agent - Full Time

Aloft New Orleans Downtown, New Orleans, LA, US

Requisition ID: 11344
Apply

Salary Range:16.50 To 16.50 (USD) Annually

Must have availability to work (3) shifts 3:00 pm - 11:00 pm and (2) Shifts 11:00 pm -7:00 am

JOB TITLE: Guest Service Agent

DEPARTMENT: Front Office

JOB SUMMARY:

Guest Services Agents have an invaluable impact on the guest experience. GSA's welcome our guests into our home at check-in, provide genuine hospitality throughout the stay, and fondly wish our new friends a safe farewell until we see them again. GSA's wear many hats, from front desk agent to bellman to concierge - all while embracing the spirit of authentic New Orleans hospitality.

OUR CULTURE:
  • Personal and professional growth is important to us. HRI Properties offers an educational reimbursement arrangement towards certain continuing education courses. Ask us for details.
  • Members of The Aloft Hotel team receive a discounted monthly parking rate in our downtown parking garage.
  • Team members are provided with appropriate tools and training, enabling them to approach challenges or conflicts with confidence.
  • We believe in giving back to the New Orleans community when we can, and team members are encouraged to volunteer for local non-profits through work-organized volunteer activities.
  • If one fails, we all fail. We work together as a team to ensure the property succeeds. For us, teamwork is not just a buzzword - it's what we practice every day.
JOB DUTIES:
  • Always maintain complete knowledge of front desk and room operations; this includes but is not limited to daily house status, oversell concerns, upsell or upgrade opportunities, VIP arrivals and departures, normal housekeeping operations, and any hitches or other guest concerns.
  • Warmly and efficiently perform check-ins and check-outs for guests.
  • Act as a concierge, able to direct guests to attractions, dining, or events.
  • Strictly always adhere to The Aloft Hotel's safety and security rules.
  • Ensure a thorough understanding of all systems used on-site and be generally comfortable using a computer and other technology or devices.
  • Make reservations using the property management system and be able to confidently describe rooms, amenities, and promotions.
  • Keep workstation, lobby, and pantry area clean and tidy throughout shift.
  • Clearly and professionally communicate in English with guests and coworkers, both verbally and in writing.
  • Fully understand how to post charges, accept payments, and answer any billing questions that may arise from guests.
  • Promptly respond to all guest inquiries and requests in a friendly way.
  • Sell and restock items from the pantry, being able to confidently speak to what inventory is available to guests.
  • Arrange for VIP amenities and be able to assist VIP's with requests or questions.
  • This list of job duties is not all-inclusive, and GSAs may be asked to assist with other tasks or responsibilities.
MINIMUM REQUIREMENTS:
  • High school graduate or equivalent
  • Experience in a service environment
  • Self-motivated, able to complete tasks and duties without constant supervision.
  • Possess a desire to provide service to others and offer an exceptional, personalized experience for our guests.
  • Able to give and receive information clearly and professionally.
  • Maintain a sharp eye for detail while still able to multi-task.
  • Enjoy working as part of a team while embracing personal responsibility.
  • Flexible schedule. Guest Service Agents may be asked to work morning, evening, or at times overnight.
  • Able to stand in place for long periods of time. GSAs spend most of the shift standing in place.
  • Must be able to communicate verbally in English in a professional, courteous manner.
  • Possess a general understanding of technology and be able to use a computer and handheld device.


Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotels/company officials.

HRI is proud to be an Equal Opportunity Employer that values diversity and its commitment to reflect the communities in which we operate. We are deeply driven by creating a collaborative and vibrant culture and welcome all regardless of age, race, gender, sexual orientation, religion, national origin, disability, or veteran status.