Customer Service Representative

2 weeks ago

Plano, United States Talascend Full time

Talascend is currently seeking a Customer Service Representative for a long-term contract role in Plano, Texas with a global electronics company. This position works 4 days onsite and 1 day remote.

RESPONSIBILITIES:
Make outbound contact to end-customers to follow up on cases across multiple communication channels as needed.

Document all contact information accurately (e.g. transactions, comments, complaints).

Recognize issues and escalate to supervisors as needed.

Handle escalated end-customers with positive, empathetic, and professional manners.

Provide technical support on consumer electronic products (e.g. washer, refrigerator) and mobile products (e.g. phones, tablets).

Research required information by using various references available.

Provide end-to-end support by taking full ownership of end-customers pending or outstanding cases.

Exceptional analytical, interpersonal, communication, and time management skills with the ability to work in a team environment.

Exceptional customer service skills with the ability to demonstrate empathy and compassion towards customers, handle stressful situations, and bond professionally with frustrated customers.

Must be familiar with working with basic computer applications, such as Microsoft Word, Excel, and Outlook.
REQUIREMENTS:
High School Diploma (or GED) with at least 2-3 years of call center experience; or Associates Degree and above with at least 1 year of call center experience.

Excellent verbal and written communication skills.

Prior experience in servicing customers within claims, insurance, or consumer electronics industry is preferred but not required.

Strong phone and email etiquette.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

  • Customer Service Representative

    2 weeks ago

    Plano, United States ektello Full time

    Customer Service Representative - - - - W 2 Contract - - Plano, TX - - ONSITE - - $15-20/hr - - Top 3 Skill Sets: Computer Literacy Written/ Verbal Communication skills Proficient in Outlook and Excel Responsibilities: Answer incoming calls and/or re Customer Service Representative, Customer Service, Representative, Technical Support, Retail, Staffing

  • Customer Service Representative

    7 days ago

    Plano, Texas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for:Greeting customers and providing them with a positive, engaging experience.Taking customer orders using our Point of Sales System.Cleaning, preparing, and...

  • Customer Service Representative

    2 weeks ago

    Plano, Texas, United States BCforward Full time

    Job Title: Customer Service RepresentativeBCforward is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for...

  • Customer Service Representative

    4 weeks ago

    Plano, Texas, United States BCforward Full time

    Job Title: Customer Service RepresentativeBCforward is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for...

  • Customer Service Representative

    2 weeks ago

    Plano, Texas, United States Advanced Connectivity Full time

    Job Title: Customer Service RepresentativeAt Advanced Connectivity, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and providing a positive...

  • Customer Service Representative

    1 month ago

    Plano, Texas, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Responsibilities:Assist customers with U-Haul products and...

  • Customer Service Representative

    2 weeks ago

    Plano, Texas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide...

  • Customer Service Representative

    2 weeks ago

    Plano, Texas, United States Digital Matrix Systems Full time

    Job Title: Customer Service RepresentativeAt Digital Matrix Systems, we are seeking a highly motivated and professional Customer Service Representative to join our team in Plano, TX. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely...

  • Customer Service Representative

    2 weeks ago

    Plano, Texas, United States Air Distribution Technologies Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Air Distribution Technologies in Plano, TX.Job Summary:The Customer Service Representative will provide exceptional support to our customers, sales staff, and internal teams by processing orders, responding to...

  • Customer Service Representative

    4 weeks ago

    Plano, Texas, United States Westwood Insurance Agency Full time

    Customer Service RepresentativeWestwood Insurance Agency is a leading provider of personal lines insurance in the US. With over 60 years of experience, we've helped hundreds of thousands of customers protect their assets. Our team of experts represents a wide range of insurance products from top companies, offering customers a diverse selection of coverage...

  • Customer Service Representative

    3 weeks ago

    Plano, Texas, United States NerdsToGo Inc Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at NerdsToGo Inc. In this role, you will play a crucial part in ensuring our clients receive exceptional support and service for their IT needs.Responsibilities:Provide top-tier customer support for...

  • Customer Service Representative

    2 weeks ago

    Plano, Texas, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need on their journeys.Responsibilities:Assist customers...

  • Customer Service Representative

    2 weeks ago

    Plano, Texas, United States WB Liquors & Wine Full time

    Customer Service Representative OpportunityWe are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative at WB Liquors & Wine. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales and...

  • Customer Service Representative

    2 weeks ago

    Plano, Texas, United States The Glass Guru Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction and loyalty.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    2 months ago

    Plano, Texas, United States Ewing Buick GMC Full time

    Customer Service Representative OpportunityEwing Buick GMC is seeking a skilled Customer Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service, handling cash transactions, and performing various administrative tasks.Key Responsibilities:Provide top-notch customer...

  • Customer Service Representative

    17 hours ago

    Plano, United States Frontline Source Group Full time

    Customer Service Representative Our client located in Plano, TX needs a Customer Service Representative for a contract to possible hire opportunity.Company Profile:MultilocationSpecialty ClinicWell KnownCustomer Service Representative Role:Answer high volume inbound calls promptly and courteously; 75-100 calls a dayAssist the caller’s questions mostly...

  • Customer Service Representative

    4 weeks ago

    Plano, Texas, United States Flex Personnel Full time

    Job SummaryWe are seeking a highly skilled and dedicated customer service representative to join our team at Flex Personnel. As a customer service representative, you will be responsible for providing top-notch customer service to our clients via phone, email, and other communication channels.Key Responsibilities:Respond to customer inquiries and resolve...

  • Customer Service Representative

    2 weeks ago

    Plano, Texas, United States Resource Label Group LLC Full time

    Job Title: Customer Service RepresentativeResource Label Group, LLC is a leading provider of label and packaging solutions. We are seeking a Customer Service Representative to support our sales cycle by facilitating customer orders and providing basic account servicing.The ideal candidate will have excellent technology and communication skills, with a...

  • Customer Service Representative

    2 weeks ago

    Plano, Texas, United States Digital Matrix Systems Full time

    Job Title: Customer Service RepresentativeAt Digital Matrix Systems, we are seeking a highly skilled and motivated Customer Service Representative to join our team in Plano, TX.Job SummaryWe are looking for a professional and courteous individual who can provide exceptional customer service and technical support to our clients. The ideal candidate will have...

  • Customer Service Representative

    2 weeks ago

    Plano, Texas, United States Pizza Hut Full time

    About Pizza HutPizza Hut is a dynamic and fast-paced environment where you can make a real difference in people's lives. As a Customer Service Representative, you'll be the face of our brand, providing exceptional service to our customers and ensuring they have an unforgettable experience.Key ResponsibilitiesProvide top-notch customer service, ensuring every...