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Front Desk Agent

3 months ago

Oxon Hill, United States MGM Resorts International Full time

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Front Desk Agent, you will be responsible for warmly greeting patrons, verify their credentials, and assist them with checking in for their stay. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their time with us.

STARTING RATE: $18.10 /hour

THE DAY-TO-DAY:

  • Warm Guest Welcome and Service:
    • Greetguests as they arrive, making them feel part of the MGM Resorts family.
    • Anticipatetheir needs and address any concerns promptly, following the S.H.O.W. Service Basics.
  • Efficient Check-In and Check-Out Process:
    • Manageearly and late arrivals and departures seamlessly.
    • Handlewalk-ins and ensure smooth guest room check-ins and check-outs.
  • Enhancing Guest Experience:
    • Offerupgraded accommodations when available, adhering to authorized programs and processes.
    • PromoteMGM Rewards enrollment and benefits to enhance guest loyalty.
  • Collaboration with Housekeeping and Other Departments:
    • Partnerwith Housekeeping and related departments to meet guest expectations.
    • Addressspecial requests promptly and efficiently.
  • Financial Transactions and Responsibility:
    • Postcorrect charges and credits to guest accounts.
    • Collectpayments, handle cash and credit transactions, and maintain accurate cash balances following property procedures.
  • Key Control and Security:
    • Issueroom keys securely.
    • Prioritizeguest security, privacy, and confidentiality throughout their stay.

THE IDEAL CANDIDATE:

  • Education:
    • High School Diploma or GED: A basic educational qualification is essential.
  • Experience:
    • Minimum 6 Months of Cash Handling Experience: Proficiency in handling financial transactions is essential.
    • 1 Year of Guest Service Experience: Prior experience in customer service roles is valuable.
  • Software Proficiency:
    • Experience with Opera Software: Familiarity with Opera, a popular property management system used in the hospitality industry, is advantageous.

THE PERKS & BENEFITS:

  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Healthcare, financial, and time off benefits
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today