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Front Desk Agent
4 weeks ago
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Front Desk Agent, you will be responsible for warmly greeting patrons, verify their credentials, and assist them with checking in for their stay. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their time with us.
STARTING RATE: $18.10/hour
THE DAY-TO-DAY:
- Greet guests as they arrive, making them feel part of the MGM Resorts family.
- Anticipate their needs and address any concerns promptly, following the S.H.O.W. Service Basics.
- Manage early and late arrivals and departures seamlessly.
- Handle walk-ins and ensure smooth guest room check-ins and check-outs.
- Promote MGM Rewards enrollment and benefits to enhance guest loyalty.
- Partner with Housekeeping and related departments to meet guest expectations.
- Issue room keys securely.
- Prioritize guest security, privacy, and confidentiality throughout their stay.
- Possesses a High School Diploma or GED.
- Has at least 1 year of experience in hotel operations as a front desk agent, concierge, or other related role.
- Pays attention to small details and avoids mistakes.
- Skilled at handling multiple tasks simultaneously.
- Ability to maintain discretion with sensitive information.
- Must be available to work any shift (Day: 8:00 - 4:45PM, Swing: 3:00PM - 11:45PM, or Overnight: 11:00PM - 7:45AM).
- Must also be available to work weekends and holidays.
- Wellness incentive programs to help you stay healthy physically and mentally
- Health & Income Protection benefits (for eligible employees)
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today
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