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Hotel Front Desk Agent
1 month ago
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today
Compensation:$18 - $18.50 hourly
Responsibilities:- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Mitigate customer complaints as needed
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- 1+ year of hotel industry experience or related job preferred
- Well-versed in taking telephone calls and handling stressful situations
- Must have graduated high school, received a GED or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Retreat to Northern California at Hyatt House Pleasant Hill, a centrally located all-suite hotel in the East Bay. Enjoy free parking, Wi-Fi, pool access, and an omelet bar breakfast, just a ten-minute drive from Heather Farms Park, Walnut Creek, and Concord.
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