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Senior Universal Banker

4 months ago

Wichita, United States Fidelity Bank Full time

SENIOR UNIVERSAL BANKER

Job Overview: As the face of Fidelity to our customers, you'll build relationships by positively representing our products, solutions and legacy of service. You'll work in a team environment to engage customers and deliver an exceptional experience at all touch points. The Senior Universal Banker position is designed for Universal Bankers as an opportunity to grow leadership skills and provide consistency to the floater team. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let's talk.

The candidate for this position will be responsible for:

  • Providing outstanding customer service
  • Referring products that provide a better banking experience for our customers
  • Demonstrating knowledge of Fidelity's products and services
  • Seeking sales opportunities through customer relationships and conversations
  • Recommending Bank products and services to customers
  • Using the Teller Pod technology to conduct a variety of day-to-day transactions
  • Approaching, greeting and welcoming customers into the branch
  • Establishing relationships while understanding customers' needs by asking appropriate questions and recommending solutions to strengthen customers' financial well-being
  • Fostering teamwork across all areas of the Bank
  • Engaging customers and delivering an exceptional customer experience at all touch points and customer zones within the branch
  • Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity Bank's core values

Requirements for the position include:

  • A high school diploma or equivalent
  • Minimum two years' experience working with the public/customers
  • Minimum one year of sales experience
  • Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day
  • Strong written, verbal communication skills and cash handling experience

Preferred qualifications for this position include:

  • One year of supervisory experience preferred
  • Previous banking or financial services experiences

EO/AA Employer: Title VII/Protected Veterans/Disability Status

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