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Universal Banker

2 months ago

Wichita, United States Fidelity Bank Full time

UNIVERSAL BANKER

Qualified applicants eligible for a $500 signing bonus.

Job Overview: As the face of Fidelity to our customers, you’ll build relationships by positively representing our products, solutions and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

The candidate for this position will be responsible for:

  • Providing outstanding customer service
  • Referring products that provide a better banking experience for our customers
  • Demonstrating knowledge of Fidelity’s products and services
  • Seeking sales opportunities through customer relationships and conversations
  • Recommending Bank products and services to customers using the Teller Pod technology to conduct a variety of day-to-day transactions
  • Approaching, greeting and welcoming customers into the branch
  • Establishing relationships while understanding customers’ needs by asking appropriate questions and recommending solutions to strengthen customers’ financial well-being
  • Fostering teamwork across all areas of the Bank
  • Engaging customers and delivering an exceptional customer experience at all touch points and customer zones within the branch
  • Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity Bank’s core values

Requirements for the position include:

  • A high school diploma or equivalent
  • Minimum two years’ experience with the public/customers
  • Minimum one year of sales experience
  • Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day
  • Strong written, verbal communication skills and cash handling experience

Preferred qualifications for this position include:

  • One year of supervisory experience preferred
  • Previous banking or financial services experiences

EO/AA Employer: Title VII/Protected Veterans/Disability Status