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Knowledge Manager

2 months ago

Hopkins, United States Unisys Full time

JOB DESCRIPTION

Unisys is a global information technology company dedicated to building high-performance, security-centric solutions that enhance people's lives through advanced technology. We are looking for a Service Delivery Support Specialist to join our team. Key Responsibilities:

Coordinate field activities for teams. Implement training and performance directives. Support service delivery for assigned programs. Manage regional accounts within the Service Desk. Coordinate asset management within field services operations. Maintain timelines, coordinate resources, and ensure compliance with budgetary constraints. Requirements:

Bachelor's degree with a minimum of three years of service delivery support experience. Experience in hardware break and fix, software support, and service desk support. Experience in supporting customer engineers and knowledge of desktop operating systems and networking fundamentals. Ability to work with technical documentation, SLAs, and Microsoft Office suite. Familiarity with project management tools, networking protocols, and standards.

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