End User Billing

5 days ago

Milwaukee, United States Rite-Hite Full time
Job Category: Finance Schedule: Full time Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

  • Review an allocation of End User Non-Portal sales records for proper billing instructions, special conditions, and ensure each sale is billed and collected in a timely and accurate manner.
  • Build strong positive relationships with external customers by providing a level of customer service that instills confidence that issues will be resolved in a timely fashion and in a manner that meets or exceeds expectations.
  • Research and resolve any customer billing issues and/or questions in a manner that meets or exceeds their expectations. This includes, but is not limited to, accessing internal systems confirming job status, reviewing job files and contractual obligations, reviewing cash application, and reconciling jobs.
  • Communicate effectively with other members of the team to ensure that potential billing issues or payment delays are properly escalated and resolved.
  • Research and resolve all billing related questions that arise.
  • Manage the collection of outstanding invoices so that payment is received promptly and foster an environment where customers have an excellent end-to-end billing experience.
  • Maintaining a clean and up-to-date Accounts Receivable aging is essential to fulfilling this job mandate. The candidate must be able to promptly and proactively identify customer billing issues, prioritize and resolve the issues, and ensure the accurate application of customer payments to corresponding invoices.
  • Make collections calls on past due accounts to include communicating to departments that can resolve customer issues resulting in payment of past due amounts.
  • Assist Rite-Hite and the Operations Department in any reasonable capacity required

EDUCATION and/or EXPERIENCE

  • Associate's degree in a related field preferred
  • Three or more years of billing and/or collecting experience

KNOWLEDGE / SKILL REQUIREMENTS:

The ideal candidate will demonstrate:

  • Strong Excel skills, ability to work with a variety of software products
  • JD Edwards ERP system experience a PLUS
  • Excellent organizational skills and great attention to detail
  • Ability to manage multiple tasks and prioritize work accordingly
  • Ability to work independently in a fast-paced environment
  • Excellent communication skills, both written and verbal
  • Strong team-player with a can do attitude

SUPERVISORY RESPONSIBILITIES:

This role has no supervisory responsibilities.

Addition Job Information Company Description:

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

We Offer:

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

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