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Service Lead

1 month ago

Miami Beach, United States Four Seasons Hotels and Resorts Full time

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About the location: Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. About the role Four Seasons at The Surf Club Enhance the residential experience by ensuring seamless exceptional service delivery, fostering a secure and welcoming environment. The Service Lead integrates the roles of doorman/page and runner, ensuring exceptional service delivery and seamless operations within a luxury residential building catering to Ultra-High-Net-Worth Individuals (UHNWIs). What you will do This position is pivotal in providing top-tier assistance, from welcoming residents and guests to managing deliveries and running errands. The Service Lead will respond to all requests in a timely and efficient manner set forth by our core standards. Will be flexible in handling other duties related to Residential Concierge department that will be assigned by the Lead Residential Concierge or the Residential Concierges. What you bring Professional and courteous attitude; deals effectively with all levels of internal and external contacts. Experience in luxury hospitality. Fluent English What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Complimentary Parking Schedule & Hours: • Full Time (Days, evenings, weekends and holidays) Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. #J-18808-Ljbffr