Loan Operations Quality Control Manager
3 weeks ago
Introduction:
Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Asia markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Overview:The Loan Operations Quality Control Manager is responsible for the day to day management of a Loan Operations Quality Control Unit. The Units functional responsibilities include but are not limited to, callbacks and quality reviews of post-closing loan data and monetary transactions for Commercial & Industrial, Specialized Lending, and Commercial Real Estate loans booked on the FIS loan system to ensure data accuracy, compliance with government requirements, federal and state laws and regulations, risk mitigation and company policies and procedures. Responsibilities include the identification of risk, proposing and implementing quality control process improvements thereof, and directing the performance Quality Control reviews through the use of ad hoc and system reports in order to ensure overall accuracy and completeness of the loan data. Responsibilities also include the training and oversight of Quality Control Unit associates.
Responsibilities:- Responsible for the direct management of a Quality Control Unit including but not limited to: hiring, coaching, training, setting performance requirements and goals, developing and delivering scorecards results, metrics, key-man succession plans, and conducting performance reviews.
- Direct loan onboarding and transaction callbacks and quality control related activities to meet established goals and appropriate turnaround time to comply with SOX controls and regulatory requirements.
- Mitigate risk by ensuring through callback and validation that loan data as entered onto the FIS loan system conforms with loan approval and executed loan documents.
- Respond to internal and external audit requests and findings and remediate any identified noncompliant processes or areas of concern.
- Direct performance of self-testing processes to ensure accuracy of data input against source documents.
- Review established quality control processes, propose changes to those processes to address any issues identified during the Quality Control reviews, and implement changes following management approval.
- Perform analysis of issues identified through the loan boarding and/or portfolio validation process to identify root cause of loan data discrepancies, training or process improvement opportunities.
- Perform research on complex transactions, formulate resolutions to Quality Control exceptions or customer complaints.
- Develop required logic for new or enhanced Quality Control reports.
- Design and conduct job related training programs for Quality Control Unit associates.
- Prepare management reports including exception reporting and trends.
- Ensure compliance with all federal, state, local laws and internal Bank policies.
- Perform other duties as assigned.
- Bachelors Degree in Finance, Accounting, or equivalent work-related experience required
- Minimum 10 years of experience in the commercial loan servicing industry with Quality Control experience required
- Effective leadership and training skills required
- Must have knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations
- FIS loan accounting system experience preferred
- In-depth knowledge on attorney prepared loan documents and complex specialized lending products required
- Strong verbal and written communication skills
- Strong analytical, problem solving, and organizational skills with attention to detail
- Proficient in Microsoft Office including Word, and PowerPoint, with advanced Excel skills required
- Ability to produce accurate and precise work, detect and resolve discrepancies
- Ability to adapt quickly to changes, prioritize workload and perform in a fast paced high pressure environment
#LI-VD1
Compensation:The base pay range for this position is USD $80,000.00/Yr. - USD $100,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
-
Loan Operations Quality Control Manager
4 weeks ago
El Monte, United States East West Bank Full timeIntroduction Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...
-
Loan Operations Unit Manager
2 weeks ago
El Monte, United States East West Bank Full timeIntroduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...
-
Administrative Support Specialist
4 weeks ago
El Monte, California, United States East West Bank Full timeAbout UsAt East West Bank, we have been a pathway to success since 1973. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities.We are...
-
Automotive Quality Control Inspector
1 month ago
El Monte, California, United States Penske Motor Group Full timeJob SummaryWe are seeking a highly skilled Automotive Quality Control Inspector to join our team at Longo Toyota. As a Quality Control Inspector, you will be responsible for ensuring that all vehicles meet the highest standards of quality and safety.Key ResponsibilitiesInspect vehicles to ensure that all body work meets manufacturer and quality...
-
Quality Control
3 weeks ago
South El Monte, United States Aerotek Full timeJob DescriptionJob DescriptionJob Title: Quality ControlJob DescriptionWe are seeking qualified production personnel to assist with the assembly of components for ambulances. This role involves quality control inspection to identify flaws and defects, ensuring production standards meet industry requirements, and managing quality control paperwork and...
-
Senior Quality Assurance Specialist
4 weeks ago
El Monte, California, United States East West Bancorp, Inc. Full timeQuality Control Specialist IV Job DescriptionThe Quality Control Specialist IV plays a crucial role in ensuring the quality of loan products at East West Bancorp, Inc. This includes reviewing and testing loan products, including Specialized Lending, Commercial & Industrial, and Commercial Real Estate loans. Key responsibilities include:Conducting quality...
-
Senior Commercial Loan Documentation Specialist
6 months ago
El Monte, United States East West Bank Full timeIntroduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...
-
First Line of Defense Risk Manager
4 weeks ago
El Monte, California, United States East West Bank Full timeJob DescriptionAt East West Bank, we are committed to excellence in risk management. We are seeking a highly skilled First Line of Defense Risk Manager to join our team.The successful candidate will be responsible for implementing and managing the first line of defense risk management program. This will involve working with first line of defense testers and...
-
Longo Toyota Used Cars Quality Control Inspector
4 months ago
El Monte, United States Penske Motor Group Full timeWe are looking for a candidate that can thrive in a demanding and fast-paced environment. The Longo Used Cars Quality Control Inspector is responsible for inspecting vehicles bodies to ensure the body work meets manufacturer and quality specifications. The Longo Used Cars Quality Control Inspector Position has a Pay Scale consisting of the following...
-
Mortgage Loan Processor
4 weeks ago
El Monte, California, United States East West Bank Full timeIntroduction:East West Bank has been a pathway to success since 1973. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new...
-
Mortgage Loan Processor
4 months ago
El Monte, United States East West Bank Full timeIntroduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...
-
Senior Loan Processor
3 months ago
El Monte, United States East West Bank Full timeIntroduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...
-
Restaurant Operations Manager
4 weeks ago
El Monte, California, United States El Pollo Loco Full timeAre you a seasoned leader looking to take your career to the next level? We're seeking a highly motivated and experienced Restaurant Operations Manager to join our team at El Pollo Loco. As a key member of our management team, you will be responsible for leading a team of Assistant Managers, Shift Leaders, and Crew members to achieve exceptional guest...
-
Loan Servicing Specialist IV
4 weeks ago
El Monte, California, United States East West Bank Full timeJob SummaryThe Loan Servicing Specialist IV is a critical role within the Loan Servicing team at East West Bank. This position is responsible for the more complex activities within Loan Servicing, including research and compliance with applicable laws and regulations.Key ResponsibilitiesProcess Commercial Loan Advances on Commercial and Industrial Loans and...
-
Loan Servicing Specialist II
3 weeks ago
El Monte, United States Unavailable Full timeIntroduction Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...
-
Restaurant Operations Manager
4 weeks ago
El Monte, California, United States Dunkin' Full timeA Restaurant Operations Manager is responsible for leading a team to deliver exceptional guest experiences, operational excellence, and profitable sales in a single restaurant.They oversee the overall operation of the restaurant according to Dunkin' standards, franchisee policies, and procedures, ensuring compliance with all applicable laws.Main...
-
Business Operations Manager
4 weeks ago
El Monte, California, United States East West Bank Full timeJob Title: Business Support ManagerEast West Bank is seeking a highly skilled Business Support Manager to join our Centralized Operations division. This role will be responsible for managing and tracking internal audit, enterprise risk management, compliance, and regulatory exam-related issues.The ideal candidate will have strong deposit compliance and...
-
Construction Quality Control Manager
3 weeks ago
El Centro, United States Sletten Companies Full timeSletten Construction is looking for a QA/QC Manager to support current construction projects. The initial project is located in El Centro, CA but there is opportunity for ongoing employment within any of our service areas. The Quality Control Manager Position is responsible for the project quality management program and assures that project performance meets...
-
Mortgage Loan Funder Team Lead
3 weeks ago
El Monte, United States Unavailable Full timeIntroduction Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...
-
Construction Quality Control Manager
5 months ago
El Centro, United States Sletten Companies Full timeSletten Construction is looking for a QA/QC Manager to support current construction projects. The initial project is located in El Centro, CA but there is opportunity for ongoing employment within any of our service areas. The Quality Control Manager Position is responsible for the project quality management program and assures that project performance meets...
