Vice President, Customer Enablement North America

4 weeks ago

Hartford, United States PerkinElmer Full time

Responsibilities

Location Shelton, ConnecticutUS Job ID REQ-052425

PerkinElmer is looking for an accomplished leader for a ~$150M P&L, covering the Field Services & Consumables businesses in North America. This Vice President will be responsible for profitable growth of the regional Customer Enablement business & delivery of aftermarket services. The leader will be expected to drive pricing, operational productivity, and fiscal excellence throughout their organization while also delivering above market growth. In addition, this role will drive other functions towards improvements in their areas (e.g., procurement cost, supply chain performance) to deliver customer satisfaction as well as profitability. The role demands a blend of strategic, data-driven decision-making and a strong ability to execute, leading the region's sales & service teams towards performance excellence. The total team is ~250 FTEs.

Location: Hybrid remote in Shelton, CT

Responsibilities
  • Strategic Vision and Transformation: Lead the development of a comprehensive strategy to deliver rapid growth for PerkinElmer's Field Services & Consumables business line in North America, collaborating with sales & service leaders to transform the functions and ensure an exceptional customer experience and efficient business operations.
  • Operational Excellence and Service Leadership: Oversee the improvement of service capabilities and implement operational improvement initiatives to maximize engineer productivity. Focus on driving superior fiscal performance and establishing a world-class service level, aligning operational strategies with the company's overarching goals.
  • Financial and Market Growth Oversight: Direct the creation of annual budgets to achieve above-market growth. Identify and capitalize on market opportunities, dynamically responding to regional market and customer trends while remaining true to the broader business strategy.
  • Strategic Executive Leadership and Decision-Making: Demonstrate deep insight into business dynamics and market trends. Lead with a vision that motivates teams to achieve collective goals, showcasing effective decision-making and strategic guidance.
  • Guiding and Coaching Service & Consumables Sales Leaders: Lead the Service and Consumables sales teams with a hands-on approach to improving performance & processes. Enhance the skills of team leaders in strategic planning, sales execution, and customer engagement, driving team success with effective training and feedback.
  • Collaboration with Regional Product Sales Leaders: Work closely with the North America product sales leader to build a customer-centric culture. Align strategies and initiatives to prioritize customer needs and experiences, integrating customer feedback to drive innovation and improve the customer experience.
  • Driving Global Standards in Regional Operations: Collaborate with the global Commercial Excellence and Value Creation teams to integrate global processes, standards, and analytics into regional operations. Leverage global insights to enhance regional sales effectiveness, operational efficiency, and data-driven decision-making.
Basic Qualifications
  • Bachelor's degree in business or science with post-graduate study preferrable
  • 10+ years of life sciences, analytical instrument, or medical device experience within a capital equipment, service, and consumables intensive business.
  • Proven track record of profitable sales and market growth demonstrated over a sustained period of time.
  • Prior experience as a P&L leader, service leader, or sales team leader.
Preferred Characteristics

Results-Driven Leadership:

  • Demonstrates strong business acumen and experience in the analytical instruments industry, making complex decisions with clarity and confidence.
  • Exhibits advanced problem-solving skills, addressing operational challenges and financial performance, and contributing cost-effective solutions.
  • Takes ownership of communicating business priorities and sets clear targets for the team, driving accountability and execution aligned with organizational goals.

Customer-Centric Approach:

  • Oversees the entire aftermarket customer journey, emphasizing operational & product improvements to elevate customer satisfaction.
  • Implements customer service improvements with a focus on the technical and support needs unique to the analytical instruments industry. Guides the team in developing customer engagement strategies that resonate with the customer base.
  • Utilizes strong analytical and financial acumen to make data-driven decisions, ensuring operational and sales processes are aligned with customer needs and business objectives.

Bold and Ethical Leadership
  • Maintains the highest integrity, earning respect through credible, principled decision-making.
  • Recruits and develops a diverse, high-caliber leadership team, quickly addressing performance issues with compassion and effectiveness.
  • Champions innovation and operational excellence, leading by example to inspire and motivate the team.
Adaptive and Agile
  • Dynamic in addressing change, effectively communicating the rationale for shifts in strategy and inspiring team buy-in.
  • Demonstrates resilience under pressure, adjusting resource allocation in response to evolving business needs.
  • Actively seeks feedback for self-improvement, displaying a commitment to personal and professional development.
  • Mission-driven, motivating others with a clear vision of the broader goals and impact.

The annual compensation range for this full-time position is $186,000 to $275,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

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