Leave Benefits Coordinator II

2 weeks ago

Overland Park, United States Benefit Communication Insourcing Full time

BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it’s the best thing to do, but because it makes our Company stronger. If you like to serve others and love being part of a dynamic team, look no further. Our company Benefit Communication Insourcing, LLC is a joint trademark with Lockton Companies, LLC. Headquartered in Kansas City, we are one of the nation’s leading benefit communication firms. We work directly with employees throughout the U.S. providing customized benefit communication and administrative services and support to our client’s HR Departments and their individual employees The Leave Benefits Coordinator II supports V2X in providing life-cycle leave of absence services to the client’s Human Resources department and employees. The Leave Coordinator II builds business relationships with our clients operating in support of the client’s work policies and operations. Responsibilities include employee communication and a range of client-specified leave of absence services. Location: This position is a remote role assisting our client V2X. Hours are 8-5pm Monday - Friday. ESSENTIAL FUNCTIONS Represents BCInsourcing as an ambassador to the assigned client(s) by cultivating effective business relationships and maintaining rapport with all case partners and the client’s employees Serves as a liaison between the client’s Human Resources department, employees, BCInsourcing, benefit carriers, and leave of absence vendors Develops a detailed understanding and in-depth working knowledge following the client-specified leave program in alignment with the client’s benefit plan and policy and applicable leave laws including FMLA, ADA, USERRA, HIPAA, Pregnancy Discrimination Act, Executive Order 13706 and CBAs Creates and maintains a proactive environment by regularly coordinating with the client’s Leave Manager and other appropriate parties including the Supervisor when recognizing an accelerated issue or unusual matter to ensure it is resolved thoroughly and accurately Advises employees regarding information and answers questions related to their leave status and disability benefits and immediately escalates and refers any cases that result in adverse employment action Provides a variety of leave service support; based on client needs, duties may include (but are not limited to) the processing and support of leave of absence and return-to-work requests; direct billing, waiver of premium, and arrears management; timekeeping and coding support; termination and reinstatement of benefits; auditing and reporting of leave data and metrics; disability claim support When applicable, supports, responds to benefits communication inbox and/or contact center while meeting HIPAA and quality assurance standards set by the client and BCInsourcing Investigates and resolves leave-related concerns, including enrollment, deduction, billing, and claim issues Responds to employee and carrier inquiries in a timely and accurate manner Accurately tracks employee services and client support in appropriate systems while maintaining HIPAA and Employee Privacy guidelines Performs all other duties as requested by BCInsourcing REQUIRED EDUCATION AND EXPERIENCE

High School Diploma/GED equivalent and/or related work experience equivalency Two years of experience administering the life-cycle of leave of absence process Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines Demonstrate self-driven outcomes with little supervision Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes PREFERRED EDUCATION AND EXPERIENCE

Higher education or equivalent combination of education, training, and experience in leave of absence Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance Working knowledge of California Leave of Absence provisions Paid Training And Professional Development Company Provided Equipment Medical with HSA; Wellness Program/Gym Reimbursement Dental and Vision Plans Additional Voluntary Benefits 100% Employer-Paid Benefits including STD, LTD, and Term Life & AD&D 401k Plan with Company Match Pet Insurance Immediate Paid Time Off Accrual Immediate Eligibility for 9 Company-Observed Paid Holidays Plus 4 More Floating Holidays Employee Referral Bonus Program Starting Hourly Range for This Position ranges between $21.63 - $24.03/hr.

The base salary range represents the estimated low and high end of the salary range for this position. BCInsourcing takes into consideration a combination of the selected candidate’s skill set, experience, qualifications, licensure, and other job-related reasons as it relates to the position. At our Company, generally an individual would not be hired at the top of the range of the role, and compensation decisions are dependent on the facts and circumstances of each posting.

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