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Production Coordinator

2 months ago

Overland Park, United States Floor Coverings International of KC South Full time
Job DescriptionJob DescriptionOur unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks:


  • Flooring Experience Required
  • Bi-Lingual - English and Spanish Required
  • Paid training provided
  • Full-time
  • Company vehicle provided for work appointments
Key Responsibilities:


  • Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
  • Order all products needed for jobs accurately and follow up on delivery.
  • Schedule the job to meet the schedule of customer and installers.
  • Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
  • Communicate job progress daily.
  • Discuss and obtain written permission for any changes in contracted work.
  • Confirm scope of work and compensation with installers prior to start of job.
  • Deliver on expectations contracted in the sales process.
  • Walk the customer through job at completion and collect final payment.
  • Manage job to hit profit objective.
  • Complete job costing reports within 24 hours of completing an installation.
  • Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
  • Resolve conflicts and complaints immediately.
  • Keep show room and office organized and presentable.
  • Be available for Home Shows.
  • Be available to attend training seminars at owners discretion.
  • Attend at least one form of training per year.
  • Continue to educate self on new flooring.
  • Attend weekly meeting with Franchise Owner at scheduled time.
  • Updates logged daily with status of job and upcoming schedule.
  • Work weekly and monthly to hit sales installation goals.
  • Make decisions and act in accordance with Floor Covering Internationals core values and mission.
Qualifications:


  • Bi-Lingual - English and Spainsih
  • Leadership skill to manage installers and handle conflict appropriately.
  • Able to work independently without supervision.
  • Able to maintain organization while working on multiple sites.
  • Able to problem solve productively.
  • Able to make reasonable decisions.
  • Portrays a professional image.


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