Customer Service Engineer

3 months ago

Wichita, United States Txtav Full time

Job Description Customer Service Engineer - Team Structures ( **Job Number:**

296973 ) **Description**

**JOB SUMMARY:**

Candidate will support Textron Aviation customers providing technical guidance to customers and service facility personnel relative to aircraft structural issues. Will coordinate with Structures Engineering to develop, certify and support the incorporation of structural repairs in all Textron Aviation models.

**JOB RESPONSIBILITIES:**

* Coordinate portions of the structural repair process through gathering of aircraft damage/condition information, communicating repair needs with engineering, providing status updates to the customer, and handling of accounting and billing actions.

* Develop letters to support field operations concerning ferry flights, flight extensions, minor repairs, and other related structural issues.

* Provide basic technical structural guidance to customers using published documents, engineering drawings, and manufacturing specifications.

* Identify structural related design and manufacturing improvement opportunities and provide constructive feedback to the appropriate department(s).

* Monitor structural repair trends to identify opportunities to develop standard repairs.

* Conduct on-site damage evaluations for severely damaged aircraft in the field.

**Qualifications**

**EDUCATION/ EXPERIENCE:**

* Preferred Structural Repair/Sheet Metal experience

+ Bachelors degree required, or in lieu of degree one of these two:

+ 3 years of relative aircraft maintenance experience + A&P license required.

+ 3 years of relative aircraft maintenance experience + 2 year technical degree required

* Preferred experience in aircraft structural repair, customer support, or relative aircraft maintenance experience

* Minimum 2 years of aircraft structural repair, customer support, or relative aircraft maintenance experience required

**POSITION REQUIREMENTS:**

* Excellent verbal and written communication skills

* Strong computer and MS Office skills

* Action oriented and seizes opportunities

* Professional and diplomatic demeanor

* Strong analytical and problem solving skills

Take your career higher at Textron Aviation.

Competitive starting salaries with growth potential

Health benefits beginning day one

Tuition assistance and continuing education programs

12-paid holidays a year

Paid parental leave options

A new career awaits.

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***The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.***

Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information. **Primary Location**

: US-Kansas-Wichita

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