Customer Service Specialist

2 weeks ago

Durham, United States Bioventus Full time
Are you ready to work for a more active world?

At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.

Working in a call enter environment as a Customer Service Specialist you are responsible for providing superior customer service to patients, physicians and their office/clinical staff, wholesalers, specialty pharmacies and our sales force. Our focus is to provide accurate information and assistance to our customers at the first point of contact.Key Responsibilities:
  • Enters orders for customers and sales force using an on-line order entry system. Continually verifies the accuracy of all data entered in the system and maintain records from all patient and customer interactions.
  • Communicates regularly with patients to trouble shoot issues (product, shipping, pricing) and provides resolution in order to restore confidence in our products and services.
  • Coordinates/initiates product complaints by collecting and documenting data from the patient to determine if the issue is a compliant or a service request. Escalates complaints to proper personnel for resolution. Issues RGAs for product returns. Prepares packaging materials, FAA documents for dangerous goods, and any other materials for returning product.
  • Performs necessary inventory computer transactions to move, issue and transfer inventory for shipment, and billing and/or internal charges.
  • Process product sample request per established sample program procedures. Follow departmental procedures for ACD system availability.
  • Other duties will be assigned such as handling FedEx non-deliverables, Exogen unknown returns, serial number swaps, call statistics, servicing issues, various reporting and other daily responsibilities and projects.
Education and Experience (Knowledge, Skills & Abilities)
  • High school education; and
  • Minimum 3 years successful customer service/customer contact experience involving problem resolution and order entry using an on-line computer terminal. SAP experience is preferred.
  • Call center experience is a plus.
  • Experience with MS office software such as word, excel, and outlook. ( or similar software)


Bioventus requires proof that new hires be fully vaccinated against COVID-19, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents you from being vaccinated where allowable under the law. Documentation is required to be uploaded within the first week of employment.

Are you the top talent we are looking for?

Apply now Hit the "Apply" button to send us your resume and cover letter.

Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.

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