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Customer Service Specialist

4 months ago

Durham, North Carolina, United States Randstad USA Full time
The main function of a call center/Customer Service Specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Position is 100% Remote. Must work the EST time zone. Shift Monday - Friday 8:45 am - 5:15 pm EST. Qualifications:
  • Proficient in Microsoft Office Suite (Word, Outlook, Excel, Access, PowerPoint)
  • Above average knowledge of Excel and formulas
  • Knowledge of Zendesk (preferred, but not required)
  • Customer service experience
  • Ability to move with a sense of urgency and respond to needs at a moment's notice
  • Ability to adapt to new situations quickly and comprehend new tasks with little training

    salary: $17 - $19.68 per hour
    shift: First
    work hours: 8:30 AM - 5:30 PM
    education: High School

    Responsibilities
    • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
    • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
    • Refer unresolved customer grievances to designated departments for further investigation.
    • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

      Skills
    • Customer Service
    • Call Center
    • Basic Computer Skills
    • Zendesk
      Qualifications
    • Years of experience: 2 years
    • Experience level: Experienced
      Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

      Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

      At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

      Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

      Applications accepted on ongoing basis until filled.