Customer Solutions Specialist

4 weeks ago

Durham, United States Lighthouse Professional Services Full time
Job DescriptionJob DescriptionLighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a “Best in Staffing 2023” award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide.We are currently seeking a Customer Solutions Specialist for a client in Durham, CT.SUMMARYPosition will be responsible for inside contact between the customer and company and support marketing activities. ESSENTIAL DUTIES & RESPONSIBILITIES
  • Front line customer service contact, fostering strong relationships with customer counterpart(s) while providing an exceptional, and responsive level of service and solutions
  • With utmost professionalism, carryout the tactical aspects of managing customer needs, including but not limited to; order processing, internal production planning input and external communication, expediting, shipping information, customer portal management, and billing issues.
  • Proactively monitor and anticipate potential production planning/scheduling changes, ensuring that sales and all impacted parts of the value stream are aligned to meet customer needs.
  • Maintain timely, accurate, and detailed information flow to company operations.
  • Accurate entry of purchase orders, production schedules, and exception orders into MIS.
  • Administrator for the CRM. Responsible for generating formal agreements, sales quotations, and tracking pipeline
  • Maintain department file management system. Type formal agreements and sales quotations & track pipeline data in CRM.
  • Provide administrative support to the development and execution of annual Sales & Marketing plan.
  • Provide general administrative support to Senior Management team as needed.
  • Maintain an organized, clean, and safe work environment by following 6S standards.
  • Participate in Continuous Improvement activities, including the Idea System.
QUALIFICATIONS
  • Able to perform essential duties satisfactorily.
  • 4-year degree or 4 - 5 years related experience and/or training; or equivalent combination of education and experience, preferably 828.
  • Highly motivated and disciplined self-starter with excellent oral and written communication skills.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Familiarity with CRM systems (Salesforce Platform is a plus).
  • Ability to read and analyze, and interpret common sales and marketing correspondences, reports and documents.
Duration: Direct Hire
Location: Durham, CT OnsitePay Rate: $25-30 per hour(Depending on Experience)Qualified candidates are encouraged to apply immediately Please include a clean copy of your resume, salary expectations and any references.

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