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Care Coordinator

2 months ago

Sacramento, United States World Relief Full time
ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world's greatest problems - disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered 'yes', to any of the above, World Relief, and millions of people around the world need you.

This Care Coordinator is responsible for supporting referred clients in accessing comprehensive knowledge and access of community resources and benefits and boosting client self-sufficiency through an understanding of community agencies and support. This position will collaborate with on-site caseworkers to provide new arrivals with light case management services via access to legal services, individual coaching, and connection to resources, benefits, and workshops pertaining to housing, education, and the health system in the U.S. as needed. The position focuses on creating stability and uses a strengths-based case management approach to address client needs and promote long-term self-sufficiency by offering a more robust understanding of rights in the U.S. This position operates within grant-funded programs, requiring specific services to be provided within set timeframes and appropriate documentation of all activities. The role is part of a larger integration team and is responsible for the success of their referred cases, as determined by the client experience, program outcomes, timeliness and accuracy of reporting, and collaboration with colleagues.

Role & Responsibilities
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Assess participant needs, strengths, and goals and then establish comprehensive action plans with short and long-term goals
    • Provide cultural and language appropriate services
    • Provide comprehensive, client-centered legal service navigation to referred clients, including but not limited to: Ensuring clients understand basic U.S. law;
    • Under the supervision of an attorney, provide assistance with filling out Lautenberg-related Affidavits of Relationship (AORs) and other immigration applications;
    • Identify immigrant rights and community advocates;
    • Enroll clients in "Know Your Rights," immigration workshops, housing, healthcare, and education workshops offered at WRS
    • Work with cross-departmental staff to ensure client integration and referrals across programming;
    • Support and build ongoing partnerships with local service providers and community organizations addressing client understanding of U.S. laws and the role of law enforcement;
    • Secure safe and affordable housing along with initial move-in costs;
    • Ensure clients understand good tenant practices and responsibilities;
    • Assist with emergency assistance as needed;
    • Identify tenant rights and community advocates;
    • Provide individual coaching to promote self-sufficiency in independently navigating housing laws and practices
    • Enroll and support in accessing education for school-aged children within the family;
    • Ensure clients establish advocacy within the district for their students;
    • Assist with understanding the types of programs within the district that may meet the unique needs of their students;
    • Provide adults with referrals to continuing education and/or ESL/ VESL opportunities
    • Enroll clients in WRS workshops on navigating the education systems in America
    • Provide transportation and interpretation, when necessary, to required appointments
    • Assess participant needs, strengths, and goals and then establish comprehensive action plans with short and long-term goals
    • Provide comprehensive, client-centered health navigation services to referred clients, including but not limited to: Enroll and support in accessing all eligible insurance and healthcare benefits, including MediCal and Social Security;
    • Ensure clients establish primary care and have access to all needed specialty services;
    • Assist with booking healthcare appointments and scheduling transportation and interpretation through insurance;
    • Identify appropriate service providers to meet client health and wellness needs, successfully coordinate client referrals, and assist and advocate for ongoing access to services and care;
    • Provide individual coaching to promote self-sufficiency in independently navigating the healthcare system
    • Complete timely and accurate case notes, track program data, maintain up-to- date knowledge of program requirements, and ensure compliance with case files and documentation;
    • Document participant services and activities thoroughly and in a timely manner in accordance with program and WRS requirements
    • Update and maintain client information in protected, online databases (Dynamics, Teams, etc.);
    • Conduct regular, recurring meetings with clients to ensure progress on goals and to provide appropriate connections to resources.
    • Achieve grant requirements and deliverables through timely, high-quality services;
    • Participate in on-going training to improve service delivery and ensure compliance;
    • Review and regularly present the status and progress of each case to the Program Manager;
    • Collaborate successfully across WRS staff and departments, as well as with external service providers to ensure holistic case management;
    • Attend meetings as instructed by supervisor;
    • Other duties as assigned.
Knowledge, Skills, & Abilities
    • Alignment with WRS core values of serve, drive, care;
    • Demonstrated success working and communicating effectively in a multi-cultural environment;
    • Familiarity with Sacramento area social service providers strongly preferred
    • Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters;
    • Strong command of Microsoft Office applications;
    • Proven ability to utilize digital communication tools, such as Zoom, MS Teams, and other platforms;
    • Ability to work as part of a team and support program-specific volunteers and interns;
    • Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment;
    • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively;
    • Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals.
Requirements
    • Mature and personal Christian faith
    • Committed to the mission, vision, and values of World Relief
    • Desire to serve and empower the Church to impact vulnerable communities
    • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
    • Bachelor's degree in social work or related field of study, or equivalent work experience;
    • Cross-cultural experience;
    • Strong communication skills, with fluency in written and spoken English; bilingual in Russian/Ukrainian preferred.
    • Local travel and transportation of program participants required
    • Valid drivers license, access to reliable vehicle and clean driving record


$23 - $27 an hour

$23-27

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

•The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

•Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

•The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT:

•General office setting. World Relief also offers hybrid and remote schedules for limited positions.

•Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

•Year-end archiving activities involve repeated lifting and bending.

•Physical, emotional and intellectual demands

•Equipment used: Employee computer (desktop or laptop), printer, and copier.

•All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization.World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person's race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief's Statement of Faith.