Client Care Specialist I

2 weeks ago

Gilbert, United States REDEMPTION PSYCHIATRY LLC Full time

Job Type Full-timeDescriptionOverview:The Client Care Specialist I is an entry level part of the team working in the front office of an outpatient psychiatry practice.Main Responsibilities:The CCS I will work as a part of the clinic team to ensure that patients receive the best possible customer service.Opening procedures (unlock front door, turn on T.V.'s, music is playing, vacuum common areas/room, and check restrooms)Checking-in/out patients and handling money transactions including setting up payments plans and cash dropsNew patients - getting the consent signed, verifying measures are completed, scanning insurance, driver's license into the chart and taking patient's photoAnswer phones and check voicemails on designated inboxCall late/no show patients after 5 minutes of their scheduled appointment timeVerify patient's demographics (address, phone number, insurance information, appointment reminders, guardians, guarantor, e-mail address)Taking messages and e-mailing patient questions to CCS II for designated provider, then documenting with date and time in the patient's chartSet-up/remove notifications, as neededSchedule new patient and follow up appointmentsAssist CCSIIs with faxing ROI's, disability/FMLA paperworkUploading medical records to patient's chartsCheck bathrooms twice/daily, ensure cleanliness and stocked with paper towels/toilet paperDust/wipe down countertop surfaces, including patient waiting areas, common areas throughout office and clean glass windows on office doorsClosing procedures (ensure cleanliness throughout the office and receptionist spaces, take out the trash throughout the office, and ensure all doors are locked prior to leaving premises)Present appropriate, courteous customer service to all patients present or on the telephoneNOTICE: This job description does not imply that these are the only tasks to be performed by the employee occupying this position. They will be required to follow any other instructions and to perform any other job-related duties requested by their supervisor.By signing below you agree that you can adequately perform the requirements of the job. You also acknowledge that you have been trained on all tasks for which you are responsible.RequirementsRequirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Minimum 1 year of relevant experience preferredExperience in an outpatient medical office preferredGraduation from an Accredited College, University, or trade school with a degree, license, or certificate in a relevant field preferredHigh School diploma or equivalent requiredMust possess superior written and verbal communication skillsAbility speak, read, and write English fluently requiredMust demonstrate proficiency in the use of a Windows Computer and Microsoft office productsMust adhere to HIPAA and HIITECH guidelines at all timesSalary Description Hourly

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