Client Care Specialist II

3 weeks ago

Gilbert, United States Redemption Psychiatry Full time
Job DescriptionJob DescriptionDescription:

Overview:

Responsible for obtaining patient’s vital signs and rooming patients or seating patient in a waiting area for providers as appropriate, answering incoming phone calls, assist with checking in/out patients and other duties of the CCS I when needed, complete Coordination of Care letters, School Notes, and assist with the completion of FMLA paperwork, and other duties as needed.


Main Responsibilities:

The CCS II will work as a part of the clinic team to ensure that patients receive the best possible customer service. The CCS II will act as an assistant to providers as assigned.

  • Master all tasks and responsibilities of CCS I
  • Opening procedures (ensure cleanliness in common areas/offices, check restrooms and be prepared for the first patient 15 minutes prior to the appointment)
  • Prepare all patient charts two days prior to the scheduled appointment
  • Call New Patients who have not completed their measures
  • Check CSPMP for all adult patients and all new patients, the day prior
  • Obtain patient vitals (BP, Pulse, Respirations, Height & Weight)
  • Medication Reconciliation performed prior to rooming patients
  • Obtain and enter primary care physician, referral source and other provider for each patient
  • Create/Sign/Fax patient related documents (Release of Information, Referral Letters, Coordination of Care, etc.)
  • Obtain signature for “Controlled Substance Agreement” from all patients or parent/guardian if prescribed a controlled substance
  • Regularly checking @rpsych e-mail throughout the day
  • Forward medication concerns and refills and prior authorization requests to the appropriate staff.
  • Closing procedures (ensure cleanliness throughout the provider offices and M.A. station, take out the trash throughout the offices, and ensure all doors are locked prior to leaving premises)
  • Present appropriate, courteous customer service to all patients present or on the telephone


NOTICE: This job description does not imply that these are the only tasks to be performed by the employee occupying this position. They will be required to follow any other instructions and to perform any other job-related duties requested by their supervisor.

By signing below you agree that you can adequately perform the requirements of the job. You also acknowledge that you have been trained on all tasks for which you are responsible.


Requirements:

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Minimum 1 year of relevant experience required
  • Experience in an outpatient medical office required
  • Graduation from an Accredited College, University, or trade school with a degree, license, or certificate in a relevant field preferred
  • High School diploma or equivalent required
  • Must possess superior written and verbal communication skills
  • Ability speak, read, and write English fluently required
  • Must demonstrate proficiency in the use of a Windows Computer and Microsoft office products
  • Must adhere to HIPAA and HIITECH guidelines at all times


  • Legal Specialist II

    2 weeks ago

    Gilbert, United States Elevance Health Full time

    Job Description : Legal Specialist II Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of our Elevance Health PulsePoint locations. The Legal Specialist II is responsible for providing legal support services for multiple states, enterprise-wide functions and/or complex...

  • Bank Disputes Specialist II

    4 days ago

    Gilbert, United States USAA Full time

    Job Description: We are seeking a Bank Disputes Specialist II to join our team at USAA. As a Bank Disputes Specialist II, you will be responsible for investigating member claims, processing dispute inquiries, and recovering funds for members related to financial transactions. Additionally, you will engage in customer service activities to provide appropriate...

  • Bank Disputes Specialist II

    3 days ago

    Gilbert, United States USAA Full time

    Job Description: We are seeking a Bank Disputes Specialist II to join our team at USAA. As a Bank Disputes Specialist II, you will be responsible for investigating member claims, processing dispute inquiries, and recovering funds for members related to financial transactions. Additionally, you will engage in customer service activities to provide appropriate...

  • Centralized Collections

    2 weeks ago

    Gilbert, United States Lendmark Financial Services Full time

    At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have...

  • Client Acquisition Specialist

    1 month ago

    Gilbert, United States EDM Network Full time

    Job DescriptionJob DescriptionWe are seeking a proactive and driven Client Acquisition Specialist to join our dynamic team at EDM Network. In this role, you will be pivotal in identifying and securing new clients to expand our market footprint and contribute to our overall growth. Your expertise in sales strategies, client management, and market analysis...

  • Collections & Recovery Specialist Ii

    4 days ago

    Gilbert, United States Lendmark Financial Services Full time

    At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have...

  • Client Acquisition Specialist

    19 hours ago

    Gilbert, United States EDM Network Full time

    Job DescriptionJob DescriptionJob descriptionWe are seeking a proactive and driven Client Acquisition Specialist to join our dynamic team at EDM Network. In this role, you will be pivotal in identifying and securing new clients to expand our market footprint and contribute to our overall growth. Your expertise in sales strategies, client management, and...

  • Client acquisition specialist-Commission based

    2 weeks ago

    Gilbert, United States EDM Network Full time

    Job DescriptionJob DescriptionWe are seeking a proactive and driven Client Acquisition Specialist to join our dynamic team at EDM Network. In this role, you will be pivotal in identifying and securing new clients to expand our market footprint and contribute to our overall growth. Your expertise in sales strategies, client management, and market analysis...

  • Client acquisition specialist-Commission based

    6 days ago

    Gilbert, United States EDM Network Full time

    Job DescriptionJob DescriptionWe are seeking a proactive and driven Client Acquisition Specialist to join our dynamic team at EDM Network. In this role, you will be pivotal in identifying and securing new clients to expand our market footprint and contribute to our overall growth. Your expertise in sales strategies, client management, and market analysis...

  • Client acquisition specialist-Commission based

    3 days ago

    Gilbert, United States EDM Network Full time

    Job DescriptionJob DescriptionWe are seeking a proactive and driven Client Acquisition Specialist to join our dynamic team at EDM Network. In this role, you will be pivotal in identifying and securing new clients to expand our market footprint and contribute to our overall growth. Your expertise in sales strategies, client management, and market analysis...

  • RF Tech II

    2 weeks ago

    Gilbert, United States Pacific Network Solutions Full time $22 - $26

    Who We Are:Based in Gilbert, Arizona, we are a premier general contractor in the telecommunications industry. Our expertise spans the construction and maintenance of communication networks for major carriers, encompassing everything from underground drilling to tower construction. We are dedicated to cultivating meaningful relationships with our clients and...

  • RF Tech II

    3 days ago

    Gilbert, United States Pacific Network Solutions Full time $22 - $26

    Who We Are:Based in Gilbert, Arizona, we are a premier general contractor in the telecommunications industry. Our expertise spans the construction and maintenance of communication networks for major carriers, encompassing everything from underground drilling to tower construction. We are dedicated to cultivating meaningful relationships with our clients and...

  • Customer Care Specialist

    3 weeks ago

    Gilbert, United States Serenity Healthcare, LLC Full time

    Customer Care Specialist Location: Gilbert, AZ Do you have previous customer service experience, and do you enjoy making an impact? We are seeking a Customer Care Specialist for our Gilbert, AZ office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer experience through empathy and...

  • Customer Care Specialist

    3 weeks ago

    Gilbert, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care SpecialistLocation: Gilbert, AZDo you have previous customer service experience, and do you enjoy making an impact? We are seeking a Customer Care Specialist for our Gilbert, AZ office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer...

  • Customer Care Specialist

    7 days ago

    Gilbert, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care SpecialistLocation: Gilbert, AZDo you have previous customer service experience, and do you enjoy making an impact? We are seeking a Customer Care Specialist for our Gilbert, AZ office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer...

  • Customer Care Specialist

    3 days ago

    Gilbert, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care SpecialistLocation: Gilbert, AZDo you have previous customer service experience, and do you enjoy making an impact? We are seeking a Customer Care Specialist for our Gilbert, AZ office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer...

  • Paraprofessional Specialist

    1 month ago

    Gilbert, United States Gilbert Unified Schools AZ Full time

    Position Length: 9 Month Job Grade: 109 Hourly Rate: $17.18 and up depending on experience Hours Per Day: .8 hours a day Specialist, Paraprofessional, Healthcare, Education

  • Paraprofessional Specialist

    3 weeks ago

    Gilbert, United States Gilbert Unified Schools AZ Full time

    Position Length: 9 Month Job Grade: 109 Hourly Rate: $17.18 and up depending on experience Hours Per Day: 7 Per Day Specialist, Paraprofessional, Healthcare, Education

  • Paraprofessional Specialist

    3 days ago

    Gilbert, United States Gilbert Unified Schools AZ Full time

    Position Length: 9 Month Job Grade: 109 Hourly Rate: $17.18 and up depending on experience Hours Per Day: 7 Per Day Specialist, Paraprofessional, Healthcare, Education

  • Paraprofessional Specialist

    3 days ago

    Gilbert, United States Gilbert Unified Schools AZ Full time

    Position Length: 9 Month Job Grade: 109 Hourly Rate: $17.18 and up depending on experience Hours Per Day: .8 hours a day Specialist, Paraprofessional, Healthcare, Education