Call Center Representative
2 weeks ago
Call Center Representative
We are looking for a friendly and professional Call Center Representative to join our team and provide excellent customer service to our customers or clients. As a Call Center Representative, you will be responsible for answering incoming calls, making outgoing calls, and responding to inquiries or complaints via phone, email, or chat. You will also need to follow scripts, guidelines, and policies when handling different topics and situations.
To be successful as a Call Center Representative, you should have strong communication and listening skills, as well as a customer-oriented and problem-solving attitude. You should also be able to work under pressure, multitask, and meet deadlines. Previous experience in a call center or customer service role is preferred, but not required.
Responsibilities:
• Answer incoming calls from customers or clients and provide them with information, assistance, or solutions
• Make outgoing calls to customers or clients to inform them about products, services, updates, or promotions
• Follow scripts, guidelines, and policies when handling different topics and situations
• Identify customers' or clients' needs, clarify information, and resolve issues
• Escalate complex or difficult cases to the supervisor or manager
• Record and update customer or client information in the database
• Meet quality and performance standards and targets
• Provide feedback and suggestions to improve customer service and satisfaction
Requirements:
• High school diploma or equivalent
• Excellent verbal and written communication skills in [language(s)]
• Proficient in using computers, phones, and software applications
• Ability to work in a fast-paced and dynamic environment
• Ability to work independently and as part of a team
• Ability to handle stress, anger, and frustration
• Ability to adapt to changing situations and learn new skills
• Experience in a call center or customer service role is a plus
• Availability to work in shifts, weekends, and holidays
Remote working/work at home options are available for this role.
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