Call Center Representative

1 month ago

Houston, United States Tailored Brands Inc Full time
Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men's Wearhouse, Jos. A. Bank, Men's Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose it we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team, and grow, you might be a perfect fit.

About the Job

We currently have an exciting opportunity for a Tier 1 Telecommunications Representative. This role plays a key part in assisting and supporting our stores and customers. This person will respond to customer contact received via telephone, consistently ensuring quality service and proper issue resolution while remaining in compliance with Company and contact center procedures. This position is an in-office position based at our Houston, TX office and reports directly to the Supervisor, Telecommunications Tier 1.

What You'll Do | Key Accountabilities
  • Receive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills.
  • Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate responses and resolutions.
  • Maintain up to date product knowledge, policy information, and promotional offerings.
  • Effectively communicate with customers and store employees accurately and promptly.
  • Meet and maintain service levels, department goals, and quality voice of customer survey scores, while providing an exceptional customer experience.
  • Maintain customer records by properly documenting all customer interactions in the CRM.
  • Resolve common issues, while using internal resources and training materials.
  • Additional duties as assigned.
Benefits

This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com.

What You'll Bring | Skills and Experience
  • High school diploma or equivalent required
  • 1-2 years experience in a customer focused role
  • Bilingual (English/ French or English/ Spanish) a plus
  • Professional communication skills required, both written and verbal
  • Well developed problem analysis skills
  • Ability to handle sensitive and confidential information and situations
  • Ability to gather and summarize data, find solutions, and prioritize work
  • Ability to handle multiple tasks and systems at one time while paying strict attention to detail and deadlines
  • Proficient use of Microsoft Office programs including Word, Excel, and Outlook
Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.

Work Environment, Physical & Mental Demands
  • Ability to sit and work at a computer keyboard for extended periods of time
  • Ability to stoop, kneel, bend at the waist, and reach daily.
  • Able to list and move up to 25 pounds occasionally.
  • Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.
  • Hours regularly 40 hours per week, as work dictates.
  • This is an in-office position based at our Houston, TX office.

Pay range $16.00 - $18.00/hr
We take into consideration an individual's skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Work Locations: 01099P Call Center Operations 6380 Rogerdale Rd Houston 77072
Job: Office
Organization: Tailored Shared Services
Shift: Rotating

  • Call Center Representative

    1 month ago

    Houston, United States HJ Staffing Full time

    About the Call Center Representative Position We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our client's company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone. In...

  • Call Center Representative

    3 months ago

    Houston, United States Xponential Fitness LLC Full time

    Our Call Center Representatives are local to Houston, yet work remotely to service thousands of prospects and members in their wellness journey. COMP & BENEFITS:Health Benefits. Employee Assistance Program. Complimentary membership to Stretch. Lab & Call Center, Representative, Technology, Instructor

  • Call Center Representatives

    3 weeks ago

    Houston, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARY - Candidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great Call Center, Representative, Business Operations, Customer Service, Staffing, Retail

  • Call Center Representative

    4 months ago

    Houston, United States The LaSalle Group Full time

    Are you looking for an opportunity to grow professionally and make a direct impact on a growing company? LaSalle Network is currently working with a growing client who is seeking Call Center Representatives in Dallas, TX! Their training program allows you to have direct access to upper management and really sets you up for success! This Client Support...

  • Call Center Representative

    2 months ago

    Houston, United States County of Harris Texas Full time

    Duties and Responsibilities:To answer calls in the call center in a timely and quality manner. To provide appropriate information and instruction as to the various resources available to meet the needs of our customers. Forward calls as needed to the Call Center, Representative, Skills, Microsoft, Technology, Application

  • Call Center Representative

    4 months ago

    Houston, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

    Perdue Brandon Fielder Collins & Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy problem-solver who enjoys...

  • Call Center Representative

    2 months ago

    Houston, United States Randstad North America, Inc. Full time

    We're seeking experienced Call Center Collections Representatives to join our team in Houston! This in-office role requires prior call center or customer service experience, along with strong software and computer skills. You'll be responsible for na Call Center, Collections Representative, Representative, Technology, Staffing

  • Call Center Representative

    7 days ago

    Houston, United States Signeekwave Architecture Studio Full time

    About us: Welcome to Signeekwave: Where Vision Meets Reality At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented...

  • Call Center Representative

    6 months ago

    Houston, United States Signeekwave Architecture Studio Full time

    About us: Welcome to Signeekwave: Where Vision Meets Reality At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented...

  • Call Center Representative

    4 months ago

    Houston, United States Signeekwave Architecture Studio Full time

    About us: Welcome to Signeekwave: Where Vision Meets Reality At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented...

  • Call Center Representatives

    3 weeks ago

    houston, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...

  • Call Center Representatives

    3 weeks ago

    Houston, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionUltimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team...

  • Call Center Representatives

    3 weeks ago

    Houston, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARY Candidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...

  • Call Center Representatives

    3 weeks ago

    Houston, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARY Candidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...

  • Call Center Representatives

    3 weeks ago

    Houston, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...

  • Call Center Representatives

    3 weeks ago

    Houston, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...

  • Call Center Representatives

    3 weeks ago

    houston, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...

  • Call Center Representative

    3 weeks ago

    Houston, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionExiting opportunity in North Houston, TX! Ultimate Staffing is hiring Call center Representative! Enjoy a suportive work enviorment and growth potential!Class starts January 6th!Schedule: 7am-7pm Monday- FridayPOSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic....

  • Call Center Representative

    3 weeks ago

    Houston, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionUltimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. Training class starts January 2025.POSITION SUMMARYIdeal candidates have an outgoing, positive, confident demeanor. Motivated, resourceful, solution-oriented, and have a resilient work ethic. Candidates must be great...

  • Call Center Representative

    2 weeks ago

    Houston, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionExiting opportunity in North Houston, TX! Ultimate Staffing is hiring Call center Representative! Enjoy a suportive work enviorment and growth potential!Class starts January 6th! Apply Now!!Schedule: 7am-7pm Monday- FridayPOSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work...