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Senior Site Reliability Engineer

2 months ago

Atlanta, United States Featurespace Full time
The Opportunity

As our Senior Site Reliability Engineer,you will help us achieve our goals and deliver success on behalf of our customers by operating Featurespace's world leading product, ARIC Risk Hub, as a robust cloud-based SaaS solution. In addition to this, you will work on continuously improving our SaaS offering's features and robustness.

This is an exciting opportunity to participate in the designing, developing, deploying, monitoring, supporting, documenting and troubleshooting our SaaS solution. You will work with cloud, networking, storage, compute, security, containerisation, orchestration, disaster recovery, the ARIC Risk Hub application and many other areas as needed, collaborating closely with the Cloud Operation team, the wider Featurespace organisation, external vendors and customers.

Our office is based in Atlanta ,so ideally you will be within a commutable distance and happy to come in up to twice a week. If you're interested in the role but require more flexibility, please either discuss with the Talent team directly or outline your constrains in a cover letter alongside your application.

Day to Day

  • Deploying, maintaining, monitoring, and upgrading production deployments of ARIC Risk Hub SaaS
  • Developing and implementing automation tools and frameworks to streamline operational processes and reducing manual intervention
  • Building software and systems to manage platform infrastructure and applications
  • Continually evaluating and improving our technology and processes to increase quality, decrease costs and improve time-to-market
  • Periodically testing the service with predictable and unpredictable failures
  • Providing 2 nd -line operational support for our SaaS customers
  • Gathering data and generating reports on the service performance
  • Developing and documenting internal processes
  • Collaborating with cross-functional teams to define and implement reliability and performance requirements
  • Leading areas of responsibility within the team
  • Mentoring team members