Senior Site Reliability Engineer
3 weeks ago
We are seeking a highly skilled Senior Site Reliability Engineer to join our Windows Servicing and Delivery team at Microsoft Corporation.
The ideal candidate will have a strong background in software engineering, network engineering, or systems administration, with a proven track record of delivering high-quality solutions that meet customer needs.
As a Senior Site Reliability Engineer, you will be responsible for troubleshooting complex problems, ensuring the reliability of our products, and collaborating with cross-functional teams to drive business outcomes.
Key responsibilities include:
- Leading troubleshooting investigations to resolve complex issues impacting customers
- Liaising with customers and engineering teams to drive issue resolution and improve customer experience
- Identifying emerging trends and recurring scenarios for our technologies and driving improvement feedback/repair items into our engineering team
- Performing methodical change implementations and validation tests to measure effectiveness and expected outcomes
- Exhibiting leadership through personal responsibility, accountability, and teamwork
Requirements include:
- 6+ years of technical experience in software engineering, network engineering, or systems administration
- OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical experience in software engineering, network engineering, or systems administration
- OR Master's Degree in Computer Science, Information Technology, or related field AND 2+ years of technical experience in software engineering, network engineering, or systems administration
- 4+ years of experience in customer-facing site reliability, service engineer role, or support engineer roles
Preferred qualifications include:
- Able to read and analyze C/C++/C# code and perform source code level investigations
- Familiar with debugging native C/C++ and managed code C# using Windbg
- Windows on Azure cloud platform (Virtual Machines/Containers/Hypervisor/Virtualization) Reliability and Performance
- Technical proficiency, troubleshooting, and learning attitude towards Microsoft M365 technologies
- Working knowledge of Microsoft Intune, Microsoft Entra, and Device Management
- Experience with scripting language-based development (PowerShell, VB Script)
- Knowledge on the Windows Updates space, specifically on Windows Autopatch and Windows Updates for Business (WUfB)
- Proficient troubleshooting and data/log analysis skills (Perfmon/XPerf/ETL/ETW)
- Experience with networking protocols and knowledge of troubleshooting network issues, infrastructure components, and cloud services
Microsoft is an equal opportunity employer and welcomes applications from diverse candidates. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please visit our website for more information.
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