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Patient Financial Counselor
2 months ago
The role you’ll contribute:
Provides financial counseling to patients and families in accordance with the facility‘s policies. Assist patients/families with financial arrangements including financial assistance, for qualified patients, from outside Agencies.
The value you’ll bring to the team
Answers all phone calls in a prompt and courteous manner while ensuring that all calls are attended to and not dropped or missed.
Reviews and answers all patient correspondence, via phone, mail, administration, and offices.
Creates and approves payment arrangements; reviews with patient different payment options and possible financial assistance, i.e., state and local agencies, indigent care.
Meets with patient/family to obtain satisfactory payment agreement for all parties.
Reviews patient charges; evaluates patient’s assets and liabilities to determine patient payment schedules.
Communicates with financial agencies, assist patients, regarding patient eligibility and/or financial settlement.
Monitors and maintains Work Items/CFUM’s for all facilities.
Prepares patient itemized bill upon request; explain charges, payments and adjustments.
Monitors patient accounts; initiates collection procedures when appropriated.
Qualifications
High School graduates or equivalent required.
One year experience required in medical billing, collections and insurance.
Customer service, Must work well with others, EPIC experience, knowledge of insurances, basic computer skills (navigating spreadsheets, emails)
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